Dispatch Specialist

As a Dispatch Specialist, you will assist in the execution of transportation resources and partner with internal and external customers to provide a level of customer service that fosters both internal and external customer growth and retention.

WHAT YOU’LL DO

• Provide excellent customer service to both internal and external customers
• Schedule appointments with customers via phone, email, or web-based formats
•  Communicate with drivers on schedules and work assignments
• Take ownership through coordination and implementation of freight movement between distribution centers
•  Ensure Quality and Safety in the respective work area
• Compile data and reports to deliver solutions for change
•  Collaborate with both external internal partners to address concerns
•  Work to improve productivity and reduce cycle time of processes

YOU MUST HAVE

•  High school diploma, General Equivalency Degree, or relevant work experience
• Ability to think critically and make independent decisions
• Computer skills, including knowledge of Microsoft Office programs
• Ability to multi-task and work in a fast-paced environment

YOU MAY ALSO HAVE

• Logistics/Transportation experience
• Customer service experience
• Experience working in both team and independent settings
• Exceptional organizational and communication skills
• Meticulous attention to detail
  

ROLE SPECIFICS

• Schedule: Monday to Friday 8:00 am – 4:30 pm. Ability to work on on-call afterhours. Subject to change as per business needs
• Work Environment: Some exposure to garage/ shop environment

WHO WE ARE 

Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

 

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Competitive compensation package, including bonuses for successful performance
• Extensive benefits including medical, dental, RRSP, and profit-sharing
• Significant advancement opportunities

 

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.