- Location
- Gurugram, Haryana
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- Healthcare
- Experience
- 2+ years
- Education
- Master
- Closing date
- Today
- Source
- ApplyToJob
Description
Inside Sales Executive - RCM & Healthcare BPO
Neolytix
| Role Title | Inside Sales Executive — RCM & Healthcare BPO |
| Department | Business Development |
| Location | Gurugram, Haryana, India (Onsite) |
| Shift | US Eastern Time — approx. 6:30 PM to 3:30 AM IST (±30 min) |
| Experience Required | 2 – 5 years; US B2B inside sales or healthcare BPO sales |
| Reports To | Director of Sales (US-based) |
| Employment Type | Full-Time |
About Neolytix
Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across Revenue Cycle Management, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics. With delivery centers in Gurugram (India) and Manila (Philippines), we combine deep US healthcare operational expertise with a technology-enabled service model — including our proprietary InCredibly credentialing platform. We are at an inflection point, transitioning from a services company to a Services-as-Software model.The Role
You will own the full conversion lifecycle for inbound leads from small and mid-size US healthcare practices — primarily physician groups, urgent care chains, ambulatory surgery centres, behavioural health practices, and medical billing companies (Copper and Bronze tier). Leads arrive through our website, referral network, and digital marketing campaigns. Your job is to qualify them fast, build genuine consultative rapport, and close them — or route them to senior sales with a warm, detailed handoff.This is not a customer service role. We need a hunter who is naturally curious, comfortable asking difficult questions, and capable of steering a conversation when a prospect stalls. You will also run targeted outbound prospecting to self-generate pipeline within defined ICP segments.
What You Will Do
Inbound Lead Conversion (primary — ~60%)- Respond to all Copper/Bronze inbound enquiries within defined SLA — target: same business day, ideally under two hours.
- Conduct discovery calls to uncover pain (denial rates, AR days, credentialing backlogs, staff turnover) and match to Neolytix service lines.
- Deliver value-led qualification: distinguish leads with genuine buying intent from information seekers.
- Own the deal lifecycle for accounts up to a defined MRR threshold — present proposals, handle objections, and close.
- Prepare warm handoffs to senior AEs for Silver/Gold prospects, including a written deal brief with pain, timeline, and stakeholder context.
Outbound Prospecting (secondary — ~25%)
- Build targeted prospect lists using LinkedIn Sales Navigator, ZoomInfo, and Apollo within defined ICP segments.
- Execute structured outbound sequences (email + LinkedIn + call) to generate net-new pipeline.
- Prioritise outbound in specialty verticals identified by the marketing team — urgent care, behavioural health, orthopaedics.
Sales Intelligence & CRM (~15%)
- Maintain rigorous CRM hygiene in HubSpot — stage movement, call notes, next steps, and close probability on every record.
- Prepare pre-call research briefs for senior AE demos covering payer mix, specialty context, known competitors, and org structure.
- Track competitive intelligence on the RCM BPO market — pricing signals, new entrants, win/loss patterns.
- Contribute to weekly pipeline reporting with accurate deal status and commentary.
What We Need From You
Non-Negotiable- Sales personality: You push back professionally. You ask for the next step without apologising. A 'not now' from a prospect triggers a re-engagement plan, not acceptance.
- US B2B communication: Neutral accent, strong written and spoken English, ability to hold a credible conversation with a US Practice Manager or Revenue Cycle Director without sounding scripted.
- Night shift commitment: This is a fixed US-aligned shift. You are not someone who needs convincing — you see it as a competitive advantage.
- Curiosity about healthcare: You don't need to know RCM on Day 1, but you must have the intellectual hunger to master it — you read, ask questions, and connect dots.
Strong Preferences
- 2+ years of US B2B inside sales experience — IT staffing, SaaS, healthcare tech, or services sales preferred.
- Exposure to US healthcare operations — AR calling, patient access, prior authorisation, or credentialing.
- Demonstrated track record of meeting or exceeding a quota or conversion target (bring numbers).
- Comfort with CRM tools — HubSpot preferred; Salesforce or any modern CRM acceptable.
- Experience with prospecting tools — LinkedIn Sales Navigator, Apollo, or ZoomInfo.
Nice to Have
- Understanding of RCM terminology: denial rates, days in AR, clean claim rate, net collection rate, credentialing TAT.
- Familiarity with US healthcare payer landscape: Medicare, Medicaid, commercial payers, managed care.
- Prior experience selling to physician practices, billing companies, or ambulatory care settings.
Skills
SalesforceHubSpot
