Referral Coordinator

Description

Are you the kind of person who gets genuine satisfaction from keeping all the moving pieces moving? Do you thrive on organization, communication, and making sure no patient falls through the cracks? If you believe that healthcare works best when patients feel supported every step of the way, we'd love to meet you. Our growing women's health organization is looking for a Referral Coordinator who can turn a mountain of referrals into a well-orchestrated masterpiece. You'll be the behind-the-scenes hero ensuring our patients connect with the specialty care they need while working alongside an amazing team dedicated to exceptional women's healthcare.

About the Role:

This is a full-time opportunity working on-site at our Admin location in Eugene, Oregon. The position has an expectation of 40hrs per week (Monday - Friday) and we are proud to offer a great benefits package. Our Referral Coordinator recruiting pay range is $19.80 – $23.86.

What will you do:

· Receive, review, and process patient referrals from external healthcare providers or patients.

• Verify and confirm referral completeness, including required documentation and medical records.
• Contact referred patients to schedule initial appointments, ensuring alignment with provider availability.
• Coordinate appointment times with appropriate clinical teams and ensure necessary pre-visit preparations are completed.
• Verify patient insurance coverage and eligibility.
• Obtain prior authorizations as required by insurance carriers for consultations and procedures.
• Act as a primary point of contact for new patients, addressing questions, concerns, and providing clear instructions.
• Maintain open communication with referring providers, updating them on the status of referrals.
• Accurately document patient information and referral details in the electronic health record (EHR) system.
• Work closely with clinical and administrative staff to streamline processes and resolve scheduling or referral-related challenges.

Requirements

What do you need to bring to the role:

• High School Diploma or GED equivalent.
• One year of medical office experience preferred.

Competencies that matter to us:

Business Effectiveness: High level of attention to detail to ensure accurate records.

Personal Effectiveness: Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.

Interpersonal Effectiveness: Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.

About Women’s Care:

Women’s Care was founded in 1988 and is Lane County’s oldest independent physician group specializing in women’s health. We have six clinic locations within Lane County and hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women’s Care takes care of all patients, from adolescence to menopause, and is one of the area’s strongest advocates for women’s health.

Women’s Care is an equal opportunity employer.