Lead Client Business Operations Analyst

Job Description

 

About Business Unit:

 

The Business Management team empowers our leaders to manage our client businesses, supporting them with business systems and processes enabled by latest technology and data-driven insights for better decision making. We are primarily responsible for design, development and governance of the business data, delivery performance, resource management and project management of critical initiatives to realize corporate strategy and goals. The teams measure, manage, and connect business metrics across verticals to build a single view of impact areas within the organization. They augment our leaders with insights, strategic vision, and actionable plans to function effectively. Equipped with data and technology, the team is keen on bringing novel business solutions to life.

 

Why we are looking for you: 

You have experience in reviewing Client contracts, Account Management, Billing and Invoicing

You have a good understanding of financial concepts, maintaining account P&L

You interact with multiple stakeholders at senior level in the organization

You enjoy new challenges and are solution oriented

You have strong analytics skill’s: Ability to see patterns; and a structured and logical approach to decision making

You have experience in driving operational processes and practices that drive efficiencies for the leadership team and organization 

What you will enjoy in this role:

As part of the Client Business operations team, you will work with the Client Services Leadership and Delivery Leadership

Lead cross functional strategic and operational excellence initiatives

The open and transparent environment that values innovation and efficiency

Get to work on new tools and experience in the program management domain.

 

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Perform Cost and labor analysis on accounts based on time tracking data
• Coordinate with Account teams to standardize account mgmt. processes
• Own the project code management for accounts – this includes creation, tracking and closure of project codes based on project duration
• Maintain client contracts and SOWs. Track cost and revenue against the appropriate stream’s basis the contracts
• Use Business Intelligence tools to provide timely data and trend analysis to key partners
• Implement quantitative analysis that translates data into actionable insights.
• Design summary, detail and dashboard reports to present analysis and recommendations in a concise and readable format
• Provide structure and direction to the junior members of the team

Qualifications

• MBA or similar degree or comparable experience.
• 8 - 10 years professional experience and a strong comfort with the IT service/product engineering industry.
• Knowledge of Data visualization tools like Tableau and project management skills
• Proven experience in business and data analysis
• Strong understanding of financials, client billing, cost management and operational metrics
• Excellent communication skills (written & verbal) to communicate directly with global partners.
• Exceptional analytical skills: the ability to see patterns; and a structured and logical approach to decision making
• Should be strong willed, a fast learner and able to adapt to an evolving environment.
• Ability to multitask and work on a diverse range of requirements.

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

 

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

 

Epsilon is an Equal Opportunity Employer.  Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.