- Location
- Corporate HQ, United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Source
- Workday
Description
Job Description:
ABOUT GREENIX
Join one of the fastest growing businesses in Utah! Greenix has been recognized as one of “Utah’s Fast 50” businesses for 3 years running and named “Utah’s Emerging 8” businesses to watch. We have also been recognized by the Salt Lake Tribune and USA Today as a Top Workplace in 2023 and 2024! By sticking to our core values, we are redefining the pest control service industry.
Building Lasting Relationships
Going Beyond
Creating Opportunities
Doing What Is Right, Always
If our core values resonate with you, we would be excited to add you to our team.
DUTIES & RESPONSIBILITIES
Agents will be trained on a variety of tasks that assist customers through digital interfaces. Such tasks include:
Responding to general customer emails
Responding to multiple customer and service professional text messages concurrently
Responding to customer web chats
Responding to Google reviews and NPS rankings
Assisting the field with ticket submissions and incident reports
Assisting voice queues when needed
Agents will be on queue throughout the day and rotate task assignments throughout the week.
QUALIFICATIONS & REQUIREMENTS
Agent must be in Greenix Customer Experience for a minimum of six months, and must be exceeding all metrics and stats set for a Customer Experience Agent.
PREFERRED SKILLS
Agent should present strong communication skills, such as professionalism, efficiency, assertiveness, appropriate spelling/grammar, and amicable teamwork.
As part of our dedication to the diversity of our workforce, Greenix is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application and employment procedures.