Product Support Senior Specialist

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

About the team:

The Alternative Product Team is responsible for process and application development, as well as providing support to the Alternative Fund Accounting, Transfer Agency, and Fund Administration teams. The Senior Product Specialist position will concentrate on firm-wide, cross-product, and regulatory initiatives impacting multiple Alternatives product teams. As an integral member of the Product organization, the Senior Product Specialist will collaborate with global product teams, risk and control partners and senior leadership to advance projects. This individual will operate both autonomously and within teams to maintain consistency, alignment, and transparency throughout the Alternatives Product organization, while addressing strategic and regulatory priorities.

In our team, you will be responsible for:

• Coordinate and assist with annual product and risk assessments by managing data collection, analysis, documentation, and follow-up tasks.
• Establish and maintain global best practices, standards, and operating models for the Alts Product Team.
• Collaborate with product leads to identify key themes, risks, and opportunities across teams and applications.
• Assist in the creation of leadership presentations and executive-level communications.
• Develop, curate, and distribute communications for the Product Team, including newsletters and updates.
• Promote collaboration among teams by organizing workshops, working sessions, and forums.
• Monitor deliverables, milestones, and dependencies across multiple initiatives to ensure alignment and timely completion.
• Create and oversee comprehensive project and implementation plans.
• Perform business analysis to assess how evolving business needs impact systems or products and clearly document requirements and solutions.
• Recommend and implement solutions to enhance design and deliverables while demonstrating a solid understanding of technical concepts and their influence on projects and business operations.
• Participate in system testing, including user acceptance, regression, client, and parallel/pilot testing as required.
• Document procedures for new functionalities and deliver user training when appropriate.
• Prepare project status reports and other communications for stakeholders as needed.
• Apply robust project management standards and best practices to ensure successful execution.
• Engage with global product teams, risk partners, compliance, and technology teams to gather input and maintain alignment on firm-wide initiatives.
• Develop project plans, prepare status reports, and create dashboards for senior leadership.
• Effectively manage stakeholder expectations by delivering clear, consistent communication and escalating issues, as necessary.
• Identify process improvements and opportunities to streamline product governance and reporting activities.
• Provide support for firm-wide and regulatory initiatives that impact multiple Alts products and applications teams.
• Assist in identifying and documenting product‑level risks, controls, and remediation actions
• Support ongoing monitoring activities and ensure alignment with regulatory and firm requirements
• Help coordinate responses to regulatory, audit, or internal review requests related to product governance

What we’re looking for:

• B.S. / B.A. degree and/or equivalent work experience
• 1-3 years of experience in product management, business analysis, project management, or financial services
• Prior exposure to Alternatives, asset management, or financial services platforms is a plus.
• Experience with AI tool and/or AI curiosity a plus.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Strong organizational skills with attention to detail and follow‑through.
• Excellent written and verbal communication skills, including experience preparing leadership‑level materials.
• Ability to synthesize complex information and present it clearly to diverse audiences.
• Result-oriented mindset with strong problem‑solving and analytical skills
• Comfortable operating in a global, matrixed environment
• Collaborative, proactive, and intellectually curious

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.