Business Analyst | Client Experience & Onboarding

This is offered as a 12-month Maximum Contract opportunity.  

Good questions often unlock better answers — especially when navigating the intersection of risk, compliance and client experience. As a Business Analyst – Client Onboarding & Experience at PwC, you'll bring your expertise in risk assessment, policy interpretation, and process redesign to simplify and streamline risk pathways through AI and automation, based in Sydney / Gadigal or Melbourne / Naarm. You'll be partnering with risk, compliance and business stakeholders to design fit-for-purpose risk models that balance efficiency with integrity across the client engagement lifecycle. 

Why PwC?  

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.  

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.  

What you’ll do:  

• Interpret global and local policies, risk questionnaires, risk pathways, controls, decisioning criteria and approval requirements across the client engagement lifecycle, identifying duplication, complexity, control inefficiencies and opportunities to simplify and optimise risk outcomes 

• Analyse risk assessment requirements, risk decision criteria and governance obligations to support the design of fit-for-purpose risk pathways aligned to risk appetite and compliance requirements. 

• Partner with risk, compliance and business stakeholders to document, validate and translate risk requirements into clear business rules, process requirements and future-state designs. 

• Support the development of future-state risk assessment models, decision trees, routing pathways and risk governance frameworks that improve efficiency while maintaining appropriate risk oversight. 

• Assess opportunities to standardise risk data inputs, simplify questionnaires and reduce unnecessary review activities through a more proportionate risk-based approach. 

• Support testing, validation and implementation activities to ensure redesigned risk assessment processes operate effectively and achieve intended business and risk outcomes. 

• Prepare analysis papers, business requirements, risk documentation and supporting materials to enable successful implementation of future-state risk assessment processes. 

What we’re looking for:  

Core skills 

• Proven experience delivering business transformation, process improvement or risk-related change initiatives within complex stakeholder environments. 

• Experience interpreting policy, risk and compliance requirements and translating them into business requirements, controls, governance processes and future-state designs. 

• Demonstrated ability to engage senior executives, business stakeholders, risk and compliance teams, building trusted relationships and driving alignment across diverse groups. 

• Strong experience in process mapping and re-designing customer onboarding risk workflows. 

• Strong analytical skills with the ability to identify themes, dependencies, risks, control gaps and improvement opportunities across processes, systems and stakeholder feedback. 

Desirable skills 

• Experience in running working groups in order to elicit consensus and using whiteboarding visual collaboration models. 

• Working knowledge of enterprise risk platforms and technologies such as Salesforce, with the ability to understand system impacts, integration points and business process implications. 

Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant. 

What you’ll gain:  

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise. 

• Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work. 

• Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together. 

• Clear paths for career progression supported by continuous learning and leadership development. 

• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.   

• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life. 

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here. 

Ready to grow here and go further? Join PwC Australia as a Business Analyst – Client Onboarding & Experience and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.