SENIOR MANAGER, SYSTEMS AND ANALYTICS

Plans and manages the activities of the systems support and analytics unit providing centralized system support and data analysis for a group or unit.

• Manages the development, implementation, and support for software systems
• Identifies analytics for a group of related departments to provide supporting data around Metro performance objectives
• Develops analytics models to extract and analyze data from various Metro systems to provide management with decision making tools
• Consults with user departments to clarify and solve systems development needs and problems; establishes priorities and schedules to ensure user satisfaction with implemented systems
• Provides technical direction and manages technical reviews of system analysis projects, system design, and program implementation; approves system designs and changes before presentation to user
• Leads and facilitates a cross-functional team agency-wide that identifies opportunities for improvement in application of system support capabilities
• Designs and coordinates systems usage training programs to management and end-users of all departmental systems
• Provides advice to management and staff in the development of strategies and resolution of major problems
• Chairs and participates in various technology-related committees and task forces
• Identifies, monitors, and evaluates departmental system performance, in alignment with Metro's strategic goals and all applicable rules and regulations, to ensure successful performance
• Develops and maintains skills to identify best practices and emerging trends in analytics
• Adjusts input and reporting requirements and training programs as necessary
• Directs internal consulting activities of departmental systems support, including advising the departments on work process improvement and performance measurement
• Coordinates work with consultants as needed and monitors and tracks their performance
• Supervises, coaches, and motivates assigned staff

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Management, Business Administration, Public Administration, Systems Engineering, or a related field; Master's Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in business process improvement and technology implementation in a large private or public organization; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

 Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience in statistics, data science, programming, datamining and predictive modeling to transform large complex data sets into executive level summary which includes visual and oral presentations 
• Experience using relational database management programs (SQL Server, Oracle, etc.) against large datasets to build up computerized automated processes to generate business reports and extract business insights
• Experience in developing Microsoft Power BI, Power Apps and Paginate or similar reporting software to provide information and capture input data in one single integrated dashboard/program
• Experience managing a team of individual contributors to deliver projects on time

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of statistical analysis and database management systems, techniques, and design, including statistical data modeling techniques
• Theories, principles, and practices of project management
• Interpretation/translation of analytical work results into business results
• Public administration
• Administrative principles and methods, including goal setting, program and budget development and implementation
• Programming language, such as SQL (Structured Query Language)
• Database technologies
• Applicable business software applications
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Managing the development implementation and support of software
• Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions and problem solving
• Writing technical papers and board and research reports
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives
• Prioritizing and multi-tasking

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Compile and analyze data
• Work cross-functionally with internal and external clients
• Determine strategies to achieve goals
• Establish and implement policies and procedures
• Understand, interpret, and apply related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements
• Use analytical findings to make appropriate recommendations
• Prepare comprehensive reports and correspondence
• Supervise, train, delegate, and motivate assigned staff
• Read, write, speak, and understand English

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors 
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required