Czech Speaking Customer Support Representative (Remote in Portugal)

This opening is strictly reserved for individuals currently residing inside Portugal who want a completely remote setup. We cannot consider applications from candidates living outside of Portugal, nor do we offer relocation support or international visa sponsorship.

Corporate Mission & Role Purpose

We are seeking a fluent Czech speaker to step into our top-tier customer experience division as a Remote Support Specialist. In this role, you will do far more than clear technical queues—you will act as the vital, empathetic link representing an internationally celebrated, market-leading tech brand.

Operating entirely from your dedicated home office, you will champion customer satisfaction by guiding users through new hardware setups, debugging software issues, and securing their digital accounts. We place immense value on emotional intelligence, active listening, and human warmth. Your ultimate goal is to connect with users under pressure and use your expertise to transform tricky technical problems into stellar brand experiences.

Core Responsibilities & Daily Workflow

• Omnichannel Support: Provide top-tier assistance to Czech-speaking users via phone calls, live web chat, and email tracking.
• Technical Troubleshooting: Deliver clear, uncomplicated, step-by-step instructions to resolve errors related to devices, software apps, cloud storage, online subscriptions, and ecosystem data syncing.
• Client Relationship Management: Actively listen to pinpoint customer concerns while maintaining an unwavering level of courtesy, professional composure, and patience.
• Case Ownership: Manage your assigned support tickets from start to finish, ensuring all user promises are met and escalating intricate system bugs to specialized engineering teams.
• CRM Documentation: Carefully log detailed notes regarding each user encounter within our customer database to maintain a meticulous history of case files.
• Paid Training Academy: Benefit from a thorough, fully compensated training program right from day one, designed to make you an expert on our product lines and internal platforms.

Candidate Profile & Qualifications

Language & Tech Skillset

• Czech: Native or near-native mastery (C1/C2 level) in both written and spoken formats.
• English: Upper-intermediate to advanced proficiency (B2/C1 level) for navigating internal training modules and corporate messaging.
• Digital Literacy: A formal computer science degree is not necessary, but you must be incredibly comfortable operating smartphones, tablets, and various desktop operating systems.
• Soft Skills: A naturally encouraging, friendly communicator who takes genuine satisfaction in problem-solving and helping others.
• Experience: A background in contact centers, BPO spaces, or technical helpdesks is a great bonus, but is entirely optional.

Mandatory Home-Office Requirements

• Legal Status: Current physical residency in Portugal, a valid Portuguese Tax Identification Number (NIF), and unrestricted legal right to work locally (EU Citizen, passport, or active residence/work visa).
• Workspace: Access to a quiet, separate, distraction-free room at home, paired with a reliable, high-speed internet connection.
• Flexibility: Full willingness to adapt to a variable shift schedule, which may include occasional weekend shifts or holiday coverage depending on business hours.

Compensation, Perks & Workspace Benefits

• Ultimate Location Flexibility: Work comfortably from any city, town, or island across continental Portugal and its autonomous regions.
• Company-Provided Equipment: A premium, complete tech package—including high-end computer hardware, essential peripherals, and required software—will be delivered straight to your doorstep.
• Financial Security: A dependable, competitive fixed base salary paired with monthly KPI bonuses and a daily meal allowance.
• Professional Growth: We focus heavily on internal mobility, providing clear promotional structures to help you transition into team leadership, quality management, or specialized IT paths.

How to Apply

If you meet our language criteria and are already set up in Portugal, we would love to connect with you. Submit your updated resume in English today to kick off our fully virtual interviewing process!