Resident Services Coordinator - Properties

Description

Key things that you want to know about this role:

Job Level: 1+ years experience will set you up for success in this role

Job Location: This important role supports our **Reserve at Hollywood (288 units) located in Atlanta, GA; Reserve at Douglasville (286 multifamily) located in Douglasville, GA and once a quarter for our Gardens at Harvest Point (256 units) located in Augusta, GA (overnight trip)**

Position Type: Full-time 40 hours/week

Pay Range: Starting at $21+/Hour -- we believe in a culture of transparency

Travel: Up to 5%. Some overnight travel.

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

Responsibilities:

• Spend 60% (3 days/week) at Reserve at Hollywood in Atlanta, GA; Spend 40% (2 days/week) at Reserve at Douglasville in Douglasville, GA; and 1 time quarterly at Gardens at Harvest Point in Augusta, GA (spend 1-2 nights there).
• Arrange training sessions between residents and service providers 
• Partnering with local financial counselors and agencies to provide service 
• Coordinate with specific service providers, either through direct outreach or referrals, for the provision of social services that are outlined in the supportive services plan 
• Job Training/Placement: Partner with county agencies to identify and link residents to available resources that offer needed job training classes.   
• Education: Link residents with local schools for continued education or GED classes 
• After school/training programs: Partner with local schools and other agencies to set up on-site tutoring programs in community center. 
• Mentoring programs: Partner with local Big Brothers/Big Sisters or other groups to create a mentoring program for children living in the community. 
• Develop and update a Resource Directory for residents 
• Reporting: Provide monthly reports outlining performance objectives and maintaining resident participation documentation 

Other duties as assigned.

Requirements

• Bachelor’s degree in Social Work (Preferred)
• 1+ years of social work experience (preferred)
• Strong organizational, communication, and interpersonal skills
• Compassionate, resourceful, and collaborative mindset

Full-Time Benefits:

Eligibility for semi-annual merit increases: January and July

Paid every Friday

Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.

Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs

HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year

Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage

Retirement Savings: 401(k) plan with company match to support your future

Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year

Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college

Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.