- Location
- Kuala Lumpur, Kuala Lumpur, Malaysia
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- 610 - CX Comms Cloud
- Seniority
- Mid
- Experience
- 1+ years
- Source
- Greenhouse
Description
Ready for a regional role? Drive customer success across 8 APAC markets from pre-sales demos to media analysis! Ready to maximize value for diverse clients?
What we offer:
This role presents a unique opportunity to engage with clients across the entire APAC Region 8 markets. You will actively participate in pre-sales and post-sales processes for the Cision platform, conducting product demos, facilitating onboarding, performing media analysis, and creating tailored reports to drive clients' success. As part of the Monitoring & Insights team, your focus will be ensuring continuous client satisfaction and maximizing product value for our diverse clientele.
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Client Onboarding focused, covering 8 APAC markets
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Exposure to diverse clients across all industries
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Friendly MNC culture
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Permanent, full-time role
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Hybrid work model (based in Mid Valley City, KL)
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5 days a week
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Annual Leave (start at 12 days)
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Company Wellness Days (1 day per quarter)
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Comprehensive Medical Insurance coverage
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24/7 Employee Assistance Program (EAP)
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Full statutory social contributions (EPF, SOCSO, EIS)
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Statutory Public Holidays
Primary Duties & Responsibilities:
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Work closely with the APAC sales team to understand the client's business goals and objectives, including pre-sales and post-sales support.
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Performs all activities related to onboarding and supporting new clients to the online platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
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Provides relevant information, support, or training for platform products.
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Troubleshoots and supports clients and internal stakeholders with media monitoring requests or related inquiries.
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Responsible for delivering reports based on clients' needs and helping produce insights that help contribute to meeting clients' goals and deadlines.
Desired Skills and Experience:
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Passionate about sales support, customer support, and client experience
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Young talent is welcome. 1-5 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry.
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Skilled in stakeholder management to build strong relationships (internal sales & external clients)
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Confidence in spoken and written English and Chinese
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Self-motivated and analytical, with sharp problem-solving skills and a creative mindset to transform data into insights