Manager, Enterprise Portfolio Management

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Position Summary

The Manager, Enterprise Portfolio Management (PMO) is a hands-on individual contributor role within a startup PMO, responsible for both day-to-day PMO administration and strategic portfolio management.

This role requires a leader who can operate at both a detailed execution level and a strategic level, with a significant focus on managing and administering the ServiceNow Strategic Portfolio Management (SPM) module. Prior, hands-on ServiceNow SPM experience is critical to success in this position.

The individual will own PMO operations, governance processes, intake workflows, and portfolio reporting, while building a deep understanding of business priorities to deliver meaningful insights, dashboards, and decision support. This role will also help establish a strong PMO foundation with the potential to grow into a team leadership role as the function matures.

Key Responsibilities

ServiceNow SPM Ownership & Administration (Critical Focus)

• Serve as the primary administrator and business owner of ServiceNow Strategic Portfolio Management (SPM)
• Perform hands-on configuration, maintenance, and administration of SPM modules, including demand, project, portfolio, resource, and reporting
• Ensure data accuracy, completeness, and integrity across all SPM records
• Manage workflows, intake forms, approvals, and system governance within ServiceNow
• Develop and maintain dashboards, scorecards, and executive-level reporting directly within SPM
• Monitor system usage and drive adoption, usability, and process compliance
• Partner on enhancements while owning day-to-day system operations and administration
• Ensure ServiceNow SPM serves as the single source of truth for portfolio data

PMO Operations & Administration (Primary Day-to-Day Work)

• Execute and manage core PMO administrative activities, including portfolio tracking, updates, and documentation
• Own project intake and demand management workflows, ensuring proper documentation, evaluation, and approvals
• Prepare and distribute governance materials, status reports, and executive presentations
• Coordinate governance forums, track decisions, and follow up on action items
• Maintain and enforce PMO standards, templates, and processes
• Ensure high-quality data inputs and reporting consistency across the portfolio
• Drive operational discipline and adherence to PMO processes across stakeholders

Portfolio Reporting & Strategic Insights

• Build and maintain dashboarding and reporting within ServiceNow SPM
• Translate portfolio data into clear, actionable insights for leadership
• Provide visibility into portfolio health, delivery performance, risks, and dependencies
• Support Monthly Business Reviews and planning cycles through data-driven reporting
• Deliver portfolio analysis and recommendations to support prioritization decisions

Strategic Portfolio Management & Business Partnership

• Partner with business and IT leaders to understand priorities and ensure alignment of investments to strategy
• Support portfolio prioritization and governance decision-making
• Provide insight into trade-offs, capacity constraints, and investment impacts
• Help shape and evolve PMO governance and operating model

Resource & Demand Coordination

• Track and manage demand intake pipeline and backlog
• Support capacity planning and resource visibility through accurate data and reporting
• Highlight resource constraints and delivery risks to leadership

PMO Growth & Evolution

• Contribute to building a scalable PMO in a startup environment
• Identify and implement opportunities for process improvement and automation
• Support the future development of a team of project managers and analysts

Qualifications

Experience (Required)

• 7–10+ years in PMO, portfolio management, program management, or governance roles
• Direct, hands-on experience administering ServiceNow SPM / PPM (required and critical)
• Proven experience managing SPM configurations, workflows, dashboards, and reporting
• Strong background in PMO operations, reporting, and administrative process management
• Experience supporting executive stakeholders with data-driven insights and reporting

Preferred Experience

• Experience in a startup or evolving PMO environment
• Strong skills in dashboard design, analytics, and portfolio reporting
• Experience with demand management, intake processes, and resource planning

Key Competencies

• ServiceNow SPM Administration & Ownership
• Detail Orientation & Operational Excellence
• Strategic Thinking & Business Acumen
• Data Analysis & Dashboarding
• Process Design & Governance
• Stakeholder Communication & Influence
• Ability to Operate Independently in a Hands-On Role

Success Measures

• Effective administration, adoption, and optimization of ServiceNow SPM
• High-quality, accurate, and timely portfolio data and reporting
• Strong visibility into portfolio performance and priorities
• Well-executed PMO governance and intake processes
• Improved decision-making through actionable dashboards and insights
• Establishment of a scalable PMO foundation for future growth

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $112,700.00 - $169,100.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

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Artificial intelligence is not used to screen, assess or select applicants.

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