Rental Operations Agent - Multiple Positions Available - Full and Part Time

Customer Experience & Sales Agent – SIXT Australia

About SIXT Australia

SIXT has arrived in Australia and is redefining the car rental experience. As a premium global brand, our vision is to be the best car rental company in Australia by delivering outstanding service, competitive rates, and unforgettable customer experiences.

100% owned by the NRMA, SIXT Australia combines international innovation with the trust and reliability of one of Australia’s most respected brands. Every day, thousands of customers rely on us to keep people and cargo moving — and our frontline team is at the heart of that success.

What is this role all about?

As a Customer Experience & Sales Agent, you will be a front-line sales professional who delivers premium service while driving revenue through consultative selling.

You’ll engage with customers face-to-face, over the phone and via email, understanding their needs and confidently recommending value-adding rental solutions that enhance their journey and protect them on the road.

This role is ideal for someone who enjoys sales, targets, customer interaction and earning uncapped bonuses, while working in a fast-paced, premium environment.

Your key responsibilities

• Deliver a premium, high-energy customer experience that consistently exceeds expectations
• Open and close rental agreements accurately and efficiently
• Proactively sell and upsell rental products, including:
  • Vehicle upgrades
  • Damage and liability protection products
  • Roadside assistance packages
  • Tyre and windscreen protection
  • Additional drivers, accessories and other car hire extras
• Identify customer needs and confidently present solutions that provide value and peace of mind
• Achieve individual and branch sales and service targets
• Handle customer enquiries professionally (in person, phone and email)
• Ensure vehicles are cleaned and presented to a premium standard
• Assist with vehicle pick-ups and deliveries when required
• Complete general administrative and operational tasks
• Maintain SIXT quality controls, including counter presentation, paperwork and fleet standards
• Work collaboratively with your team to ensure a high-performing, well-presented branch

What do we need from you?

To be successful in this role, you will demonstrate:

• A strong sales mindset with a passion for achieving targets and earning bonuses
• Excellent communication skills and confidence in recommending products
• A positive, can-do attitude with strong customer focus
• Attention to detail across administration and presentation
• Previous experience in sales, retail or hospitality (preferred but not essential)
• Ability to monitor and organise fleet on a daily basis
• Competent computer skills
• A current, unrestricted full driver’s licence
• Full working rights in Australia
• Ability to multitask during busy periods and work independently
• Flexibility to work across a 7-day rotating roster, including weekends

SIXT Australia is committed to health and safety. We expect all team members to follow safety procedures and encourage others to do the same.

What’s in it for you?

• Uncapped sales and service bonuses — your earning potential is in your hands
• Extensive training in sales, customer experience and the vehicle hire industry
• Clear career progression opportunities across a growing national business
• Access to the SIXT Elite Club, rewarding top-performing teams monthly
• Opportunity to work across 25+ locations, keeping your career fresh and dynamic
• Up to 30% off SIXT rentals worldwide for you, plus discounts for family and friends
• Access to a wide range of NRMA employee benefits, discounts and offers
• A competitive remuneration package designed to reward high performance

Diversity & Inclusion

SIXT Australia is proud to be a diverse and inclusive workplace. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples and members of the LGBTQI+ community.