Emergency Management and Victim Services Manager

Job Summary

The Emergency Management and Victim Services Director is a civilian management-level position responsible for the development, coordination, implementation, and oversight of the City of Lawrenceville’s emergency management program, including disaster preparedness, emergency response, recovery, mitigation, continuity planning, and related resilience initiatives.  Assigned to the Police Department for administrative and operational purposes, this position serves as the City’s lead Emergency Management Agency (EMA) coordinator and is responsible for coordinating preparedness and response efforts across all City departments and utilities.  The position oversees planning and readiness for natural disasters, critical incidents, large-scale emergencies, and community recovery operations. 

The Director also oversees victim services and resource coordination for individuals affected by criminal acts, traumatic incidents, natural disasters, or other large-scale public safety emergencies.  Victim assistance responsibilities are a secondary but essential function of the position and include support during criminal investigations, major incidents, emergency response operations, and large-scale or mass-casualty events.

The position works closely with law enforcement personnel, City leadership, Public Works, Utilities, Communications and Marketing, Fire and EMS agencies, hospitals, schools, public health agencies, prosecutors, non-governmental organizations, and local, state, and federal emergency management partners to support preparedness, response recovery, and victim assistance efforts.

The position is classified as exempt and serves at the direction of department leadership.Essential Functions

Citywide Emergency Management Program Administration

• Direct and manage the City of Lawrenceville's Emergency Management Agency (EMA) operations and programs and serve as the City's lead emergency management coordinator.
• Develop, maintain, coordinate, and update the City's Emergency Operations Plan (EOP), including the Crisis Management Plan, Continuity of Operations Plan (COOP), hazard mitigation plans, Utility Utilization Plan, and related emergency preparedness documentation.
• Coordinate preparedness, mitigation, response, recovery, and continuity planning activities across all City departments and utilities.
• Serve as the City's liaison to local, regional, state, and federal emergency management agencies, including coordination with the Gwinnett Office of Emergency Management, GEMA, FEMA, and other emergency management partners.
• Advise City leadership regarding emergency preparedness, disaster response, recovery operations, continuity planning, and organizational resilience initiatives.
• Maintain emergency notification systems, resource inventories, mutual aid agreements, emergency response procedures, and related emergency management resources.
• Monitor grant opportunities and coordinate emergency management grant administration, reporting, compliance, and reimbursement activities.
• Coordinate public preparedness education, community resilience initiatives, and emergency management outreach programs.
• Coordinate citywide emergency preparedness training, tabletop exercises, drills, and after-action reviews.

 
Police Department Emergency Management and Incident Support

• Coordinate Police Department emergency response activities utilizing the Incident Command System (ICS) and National Incident Management System (NIMS).
• Assist command staff during critical incidents, major investigations, special events, and other significant public safety operations requiring emergency management coordination.
• Serve in an emergency management leadership or support role during Emergency Operations Center (EOC) activations and other emergency response operations.
• Coordinate with external law enforcement agencies, fire and EMS providers, public safety partners, and other response agencies during emergency incidents and planned events.
• Support incident planning, operational coordination, resource management, documentation, and after-action review activities related to police operations and emergency incidents.
• Coordinate with the Office of Communications & Marketing and the Public Information Officer (PIO) during emergency activations and critical incidents to ensure operational information is relayed appropriately through established public information protocols.

Victim Services Administration

• Develop, coordinate, and oversee victim services and crisis response programs within the Police Department.
• Provide information, referrals, and resource coordination for victims of criminal acts, domestic violence, sexual assault, child abuse, elder abuse, and other traumatic incidents.
• Serve as a liaison between victims, investigators, prosecutors, hospitals, shelters, social service agencies, and community-based organizations.
• Coordinate victim assistance and family support services during large-scale incidents, disasters, evacuations, mass casualty events, and other community emergencies.
• Assist in establishing family assistance, victim support, and reunification services during critical incidents and disaster response operations.
• Ensure compliance with applicable victim rights laws, notification requirements, confidentiality standards, and trauma-informed response practices.

Administrative and Leadership Functions

• Develop and maintain policies, procedures, and operational guidelines related to emergency management, disaster preparedness, continuity planning, and victim services programs.
• Prepare reports, presentations, budget recommendations, and strategic planning documents, grant documentation, and other administrative materials.
• Represent the City and Police Department at meetings, planning committees, emergency management organizations, conferences, and interagency coordination events.
• Maintain readiness standards and ensure compliance with applicable federal, state, and local emergency management requirements, regulations, and best practices.
• Maintain records, reports, statistical data, and program documentation related to emergency management and victim services activities.
• Prepare budget recommendations and assist with the administration of budgets, grants, and funding sources related to emergency management, disaster preparedness, response, recovery, and victim services programs.
• Perform any other related duties as assigned.

Knowledge, Skills, and Abilities

• Thorough knowledge of emergency management principles, disaster response coordination, NIMS, ICS, and emergency planning practices.
• Thorough knowledge of continuity of operations planning (COOP), continuity of government principles, organizational resilience, recovery planning, and the coordination of essential functions during emergencies, disasters, and business disruptions.
• Demonstrated experience working with crime victims, knowledge of victim rights, and ability to provide victim assistance resources.
• Ability to coordinate multi-agency emergency operations and manage complex incidents.
• Ability to work cross-departmentally to build out systems and processes to ensure the safety of staff and the general public.
• Ability to communicate effectively with public officials, emergency responders, victims, advocacy groups, and the public.
• Strong organizational, leadership, analytical, and problem-solving skills.
• Ability to prepare comprehensive plans, reports, and plan for grant application and documentation.
• Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
• Ability to work extended hours during emergencies, disasters, and critical incidents.

Any other Special Requirements we normally require such as: 

• Must possess and maintain a valid driver’s license.
• Must successfully complete all required background investigations and department screening processes.
• Must be available for on-call emergency response and disaster activation assignments.
• Must be willing to be on call and able to respond 24/7 to emergency scenes, emergency operations centers, and disaster sites as needed.
• Evening, weekend, and extended hours may be required.

Ability to operate emergency management equipment, incident command center, vehicles, communications systems, and technology utilized during emergency response operations. 

Work Environment

• Office setting, emergency operations centers, Real Time Information Center (RTIC), incident command vehicle, and active incident scenes. Duties may involve exposure to stressful situations, traumatic incidents, severe weather conditions, and emergency response environments.

Minimum Qualifications
Education
Bachelor’s degree or higher from an accredited college or university in Emergency Management, Public Administration, Criminal Justice, Homeland Security, Social Work, Emergency Services, or a closely related field is required.

Master’s degree is preferred.

Experience

• Minimum of five (5) years of progressively responsible experience in emergency management, public safety administration, disaster preparedness, victim services, crisis response, or closely related fields.
• Supervisory or program management experience preferred.
• Experience working within or alongside law enforcement, emergency services, emergency operations centers, or governmental agencies strongly preferred.
• Emergency Operations Center (EOC) experience

Certifications and Training
The successful candidate must possess or obtain the following certifications and training within one year of appointment: 
* FEMA Incident Command System (ICS) certifications including:

• ICS-100
• ICS-200
• ICS-300
• ICS-400
• IS-700 National Incident Management System (NIMS)
• IS-800 National Response Framework
• Any applicable State Emergency Management certification

·         Victim advocacy, crisis intervention, or trauma-informed response training
·          Certification as a Certified Emergency Manager (CEM), Associate Emergency Manager (AEM), or equivalent professional designation
·          Basic certification related to victim assistance