Patient Coordinator

Description

Patient Coordinator (Full-Time)

Keystone Dental Partners – Wauwatosa, WI

Be the reason patients feel welcome from the moment they walk through our doors.

Keystone Dental Partners is looking for a friendly, organized, and service-driven Patient Coordinator to join our Wauwatosa team. As the first point of contact for our patients, you'll play a vital role in creating an exceptional experience while helping our practice run efficiently every day. This role centers on patient communication, scheduling, financial coordination, and front office operations. 

What You'll Do

• Welcome patients and create a positive first impression 
• Schedule appointments and manage provider schedules 
• Answer phones, emails, and patient questions with professionalism and care 
• Verify insurance benefits and maintain accurate patient records 
• Discuss financial responsibilities, collect payments, and support treatment acceptance 
• Coordinate with providers and clinical teams to ensure a seamless patient experience 
• Keep the front office organized, efficient, and patient-focused

Why Join Keystone Dental Partners?

At Keystone Dental Partners, we believe our people are our greatest strength. We offer a collaborative, supportive environment where team members are empowered to make a difference every day.

We offer:

• Competitive pay 
• Comprehensive medical, dental, and vision benefits 
• Paid time off and paid holidays 
• 401(k) with company match 
• Ongoing training and professional development 
• Opportunities for career growth within our growing organization 
• A culture built on our values: 
  • Own It 
  • We Before Me 
  • Choose Positivity 
  • Bring the Wow 
  • Celebrate Success 
  • Always Growing 

If you're passionate about providing exceptional customer service and want to be part of a team that truly cares about its patients and one another, we'd love to hear from you.

Keystone Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

What We're Looking For

• High school diploma or equivalent 
• Previous dental, medical, or customer service experience preferred 
• Experience with dental practice management software preferred 
• Knowledge of dental insurance and treatment presentation is a plus 
• Strong communication, organizational, and multitasking skills 
• Comfortable discussing financial responsibilities and collecting payments from patients 
• Professional demeanor with exceptional customer service and conflict-resolution skills 
• Reliable transportation and the ability to support other KDP locations as needed