Platforms Applications Manager

King County Department of Information Technology (KCIT) is seeking a Platform Applications Support Manager to join our team. The Platform Applications Support Manager leads the Platform Applications team, which supports a diverse portfolio of enterprise systems including PaaS/SaaS solutions (such as DocuSign, Axway, Power Platform, etc.), traditional vendor provided applications, and custom built applications. This role is responsible for ensuring reliable operations, effective incident response, and high quality service delivery across the platform portfolio. The manager provides technical leadership for new system implementations, guiding design decisions and coordinating cross functional integration efforts.

The position collaborates closely with business partners, IT teams, and vendors to support application lifecycle activities and ensure alignment with organizational goals. The manager contributes to budget planning and tracking for the team, supports compliance with security and regulatory requirements, and fosters continuous improvement in processes and support practices. This role emphasizes strong leadership, operational oversight, technical depth, and effective stakeholder engagement.

About King County Department of Information Technology (KCIT

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx.

• Lead the Platform Applications Support team in delivering reliable operations, incident response, and high quality support for PaaS/SaaS, vendor provided, and custom built applications.
• Oversee and support engineers who serve as technical leads for new system implementations, ensuring alignment, readiness, and smooth transition to ongoing operations.
• Develop and refine support processes, standards, and best practices that enhance service delivery and operational efficiency.
• Manage escalations and coordinate resolution of complex technical issues in partnership with internal teams and external vendors.
• Collaborate with business units, IT groups, and project teams to support application lifecycle activities, integrations, and platform governance.
• Monitor team performance, operational metrics, and service levels, identifying areas for improvement and driving continuous improvement efforts.
• Support workload planning, prioritization, and resource coordination to ensure timely delivery of support services.
• Contribute to budget planning and tracking, including forecasting, cost awareness, and resource allocation recommendations.
• Provide coaching, feedback, and development opportunities to staff, fostering growth, cross training, and a collaborative team culture.
• Ensure compliance with organizational security standards, regulatory requirements, and best practices for platform and application operations. 
• Participate with other Managers in After Hours Support escalation and rotation of duties.
• Other duties as assigned.

• At least  8 years of experience in application support, platform support, or a related technical field.
• At least 5 years of experience leading or supervising technical staff, including performance management and staff development.
• Demonstrated experience supporting and operating enterprise PaaS/SaaS applications (e.g., DocuSign, Power Platform, Axway, or similar).
• Experience supporting vendor-provided and custom applications across their lifecycle.
• Experience participating in or supporting technical leads during implementation, upgrade, or integration projects.
• Experience with ITIL processes and service management best practices.
• Experience managing escalations and resolving complex technical issues.
• Bachelor’s degree in Computer Science, Information Technology, or a related field OR an equivalent combination of education and experience.
• Strong understanding of application and platform support methodologies, lifecycle management, and operational best practices.
• Knowledge of industry standards, governance practices, and compliance requirements (security, privacy, regulatory).
• Ability to understand business drivers and processes and translate them into actionable operational needs.
• Strong leadership and team-building skills, with the ability to motivate staff and foster a collaborative environment.
• Excellent communication skills, with the ability to present complex technical information to non-technical audiences and senior leadership.
• Strong analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement sustainable solutions.
• Ability to prioritize multiple tasks, work under pressure, and make decisions with limited information when needed.
• Strong organizational skills for planning, prioritizing, and managing team workload.
• Ability to drive results, manage risks, and execute on strategic and operational objectives.
• Proven ability to identify process gaps, define improvements, and deliver measurable outcomes.
• Ability to appropriately delegate responsibilities while maintaining accountability for team performance.
• Growth-oriented mindset; open to feedback, continuous learning, and adapting to change.

• Experience managing other managers or leading matrixed/virtual teams.
• Experience with ITIL certification, Agile delivery, or product management practices.
• Familiarity with regulatory and security frameworks such as CJIS or HIPAA.
• Relevant technical/leadership certifications.
• Experience with enterprise integration platforms, workflow automation, or low code solutions.

Hybrid Work:

KCIT works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the Chinook Building, 401 5th Ave, Seattle, WA 98104. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Work Schedule:

This position is exempt from the provisions of the Fair Labor Standards Act and therefore is not overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday.

Classification:

IT Manager-Senior (Job code: 740401)

Union Membership:

L117: IT Managers and Supervisors

Who May Apply:

This recruitment is open to all qualified applicants. We value diversity, diverse perspectives and life experience and encourage people of all background to apply.
 
To Apply:

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact Shannon Hoeper, Senior HR Analyst at [email protected]
 
Application Instructions:
Applicants must complete the online application to include:

1. Employment history going back at least seven years if possible (or more to include all relevant experience). 
2. A resume including all relevant experience.
3. A cover letter detailing how you are an excellent fit for this position.

Selection Process:
All application materials will be screened for clarity, completeness, and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews.

King County is an Equal Employment Opportunity (EEO) Employer:

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.