The Membership Manager is responsible for managing Digital Jersey’s membership
activity and ensuring members receive clear communication, practical support and
consistent access to the benefits, services and opportunities available to them.
The role serves as a key point of contact for existing and prospective members and
is responsible for the day-to-day management and administration of the membership
base. This includes member engagement and onboarding, communications,
workspace coordination, membership invoicing support, website updates and
contributing to wider Digital Jersey projects and initiatives that support Jersey’s
digital sector.

Member Engagement and Community
• Act as a friendly and approachable point of contact for existing and
prospective members, including through face-to-face meetings and regular
outreach, to understand their business objectives and identify opportunities
for support, collaboration and engagement.
• Manage the onboarding of new members and lead the member welcome
journey.
• Lead member communications, including creating and curating Member
Connect, Digital Jersey’s member newsletter, and keeping members informed
about relevant benefits, opportunities and initiatives.
• Help members access and make effective use of their membership benefits
and Digital Jersey facilities, including co-working space, desks and offices,
meeting rooms, podcast studio facilities, job vacancy and news promotion,
sponsorship opportunities and event space.
• Build and maintain positive relationships with members, signposting relevant
opportunities for support, collaboration and promotion.
• Lead member-exclusive events, including Member Meetups and Socials, in
collaboration with the Events Manager.
• Coordinate and promote member participation in talent initiatives, including
mentoring, internships and Trident work experience placements.

Operations and Administration
• Manage day-to-day communications relating to membership and member
benefits.
• Coordinate desk and office space onboarding and utilisation.
• Support the Finance Manager with the membership invoicing workflow.
• Keep the Digital Jersey website and MemberSpace up to date using the CMS,
including relevant membership and project information.

Projects and Initiatives
• Collaborate with colleagues across Digital Jersey to support core initiatives
and projects, including the TechAwards, STEM Racing, Start & Scale, events
and courses.
• Provide ad hoc project management and delivery support to help drive key
organisational KPIs and wider Digital Jersey initiatives.

Essential
• Proven experience in customer service, account management, client or
stakeholder relations, with the ability to build positive and productive
relationships.
• Experience of managing projects or workstreams from start to finish, with
strong attention to detail.
• Excellent organisational and time-management skills, with the ability to
manage competing priorities and work to deadlines.
• Strong interpersonal skills and clear, effective verbal and written
communication.
• A practical, solutions-focused approach and the ability to problem-solve
when priorities change or pressure arises.
• Strong computer literacy and confidence using digital workplace systems.
• An interest in economic development, Jersey’s digital sector, digital
transformation and emerging technology, including AI.

Desirable
• Experience of using CRM and CMS platforms, such as HubSpot and
WordPress.
• Experience of, or familiarity with, invoicing or accounting systems, such as
Xero.

Personal Attributes
• Friendly and approachable, with enthusiasm for building relationships across
Jersey’s digital community.
• Proactive, organised and dependable, with a willingness to take ownership
and follow tasks through.
• Collaborative and comfortable working across teams on a varied range of
activities.
• Curious about technology and motivated by Digital Jersey’s role in supporting
the Island’s digital economy.

Please note this is not an extensive list of benefits.

If you would like to arrange an informal chat about the role, please contact Victoria Eastwood - [email protected]