Operations Manager

Location: Calamba, Philippines

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In the Philippines, Thales has been a trusted partner for over 20 years, supporting key customers across civil aviation, defence, and digital identity and security sectors. From banking and telecommunications to government services, Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities.

As a Personalization Operations Manager, you oversee the Personalization site and are accountable for:

• Creation of an empowered workforce and strong service-oriented culture in the site. You would lead this team to achieve:
  • KPI targets on Cost, Quality and SLA
  • High standards of safety, absence of Security breach
  • Successful ISO & scheme certifications (VISA, MASTERCARD, etc)
• Nurture an environment driving continuous improvements utilizing lean/industry 4.0 methodology and digitalization focus.
• Drive profitability of the personalization bureau working hand in hand with Sales, Marketing and close interaction with customers. Focus on increasing Value-Added Services offering from the site
• People management with perform appraisals at specified intervals and proactively provide feedback to team members. Key focus on coaching and development of team members to help understand the company expectations and guide towards meeting and exceeding the same in a defined time.
• Implement, abide and enforce Thales ESG/QHSE/Security/HR policies.  Take corrective action whenever necessary to ensure the health and safety of all staff, to ensure the environment is protected as required by all laws and company policies, and to protect the security and image of our business and our company
• Crisis Management Leader for the Personalization Bureau responsible for appointing and identifying Crisis Management Team (CMT) members, leading CMT meetings to establish strategic direction, assess stakeholder positions, and evaluate potential developments of the situation. Accountable for determining the allocation of additional resources, validating communication strategies, conducting post-crisis analyses, and approving improvement plans. Ensures that the Business Resilience Plan and Business Impact Assessment are reviewed and updated annually, or more frequently as required.
• Serves as the Management Committee representative for the Personalization Bureau, working closely with the ManCom Site Leader and Committee Members to drive the effective implementation of policies, assess and strengthen risk management strategies, and ensure the strategic execution of initiatives and plans for Thales Solutions Philippines.
• Generate reports as required for local, regional needs
• Complete special assignments/projects as needed

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

•  3-4 years managerial experience leading operations (in Manufacturing/Services environment)
• Engineering, diploma holder, technically inclined and able to work well in fast paced environment
• Good spoken and written English, Filipino and excellent interpersonal and communication skills with the ability to communicate at all levels internally and externally (customer and regulatory/certification bodies facing role)
• Familiar with Lean sigma processes; if certified (Green/Black belt etc) is plus
• Knowledge of banking, telecom industry quality/security standards strong plus
• Good Office (Word, Excel, Powerpoint etc.) skills and AI utilization for productivity.
• Knowledge of ERP (Oracle), Power BI is a plus;

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.