• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• Bachelor's degree from an accredited university or college

• Relevant experience in the Services & Customer Service Management in the Power Generation Industry

• Strong oral and written communication skills.

• Demonstrated ability to analyze and resolve problems.

• This position requires prior experience in a customer facing role.

• The candidate should be willing and able to travel at least 50% of the time.

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Desired Characteristics

• Prior experience in roles related to contract management or planning and execution of outages in combined/simple cycle power plants.

• Demonstrated ability to analyze and resolve problems.

• Ability to document, plan, market, and execute programs.

This position can only be based in Veracruz (client site), Mexico City or Queretaro (availability to travel often to client site)