Senior Business Systems Analyst

Guided by BCBSLA Reference Architecture & Standards, the Senior Business Systems Analyst solves organizational information problems by eliciting requirements and analyzing business needs; assist with designing business and technology systems; recommending business process improvements, system controls and protocols. Accountable for complying with all laws and regulations associated with duties and responsibilities.

• This role does not manage people
• This job reports to: Departmental Leadership
• Necessary Contacts:
  All levels of BCBSLA personnel, Blue Cross and Blue Shield Association, other Blue Plans, and a limited number of external community/industry organizations.

• Bachelor's degree in Business, Management Information Systems, or any IT related degree is required.
• Four years of related experience can be used in lieu of a Bachelor’s degree.

• 4 years of business analyst, systems analyst or equivalent work experience required
• For positions supporting the FEP line of business, 4 years of direct FEP operations experience is required. Experience may run concurrently
• Experience with Agile and/or Software Development Life Cycle methodologies required
• Healthcare industry experience
  preferred
• Experience working with enterprise level software preferred
• Experience with delimited flat files, XML, EDI X12, EDIFACT, JSON and/or other standard data exchange formats preferred
• Experience with implementing in-house custom solutions as well as COTS systems
  preferred

• Strong written and verbal communication skills, specifically the ability to take technical details and make them understandable to non-technical internal and external facing individuals at different levels required
• Must be a strong facilitator; adept at running meetings across multiple teams for elicitation and management of business requirements, and balancing priorities for integrations required
• Proven track record of effectively delivering results in a fast-paced environment while managing multiple priorities concurrently required
• Proven ability to quickly learn and become proficient in multiple new and existing enterprise applications and functionalities, and apply to electronic integration setups required
• Ability to think strategically, demonstrate ROI awareness, and is detail oriented required
• Should be a self-starter and able to work efficiently under minimal supervision required
• Excellent team player, successful experience working as a contributing member of a team required
• Highly proficient in Excel, Word, Visio, PowerPoint required
• Demonstrated ability to implement complex, large scale solutions preferred
• Possesses advanced business process mapping skills preferred
• Ability to understand and use basic SQL preferred
• Familiarity with communication protocols (FTP, ETL, web services) preferred
• Strong financial acumen preferred
• Understanding of health payer regulations such as HIPAA
  preferred

• SAFE, Project management, business analysis (IIBA), or lean sigma certifications preferred

• Understand and translate business and customer needs into software development work for your team’s specific product domain to accomplish business results
• Analyze and document identified business process and/or technical improvement needs while evaluating information from multiple stakeholders and data sources
• Work in partnership with other dependent technology teams when determining work and priority for your team’s domain using an understanding of the dependencies of your team’s domain as well as an understanding of the technology structure and ask questions to learn where to go for information
• Collaborate to build requirements that align with target architecture
• Understand business processes and identify potential opportunities for improvement by analyzing the processes and capabilities of the team’s technology
• Understands how data impacts business operations for internal and external customers and trading partner(s)
• Partners with the team(s) to identify, mitigate and escalate project risks
• Coordinates and communicates necessary changes for team to be efficient, effective and work with a sense of urgency
• Stay informed of evolving business strategy and how your team’s domain impacts and provides value to others by making contacts and building relationships at multiple levels within IT and in the business lines. Applies this knowledge to shape work for the team
• Partner with other Business Systems Analysts, delivery leads, architects, and technical leaders, to continuously communicate the business value of their work to the team through facilitating meetings and creating and sharing tools that articulate value on technology features and milestones
• Keep stakeholders informed on deliverables and partner with your team to mitigate risks and resolve technical impediments. Identify and escalate risks that impact the project deadline to leaders, project managers, and delivery leads
• Partner with others in creating, coordinating, and executing on test plans that covers user acceptance criteria. This may include quality assurance testing (QA) and user acceptance testing (UAT), as well as defect and issue tracking processes
• Prioritize own work efforts and actively raise questions to team/leadership. Complete applicable assigned requirements. Recognize and ask for help when needed
• Acts as trusted advisor to business stakeholders and groups by providing technical and strategic direction to identify and address business issues and opportunities
• Supports the end to end project management life cycle in all phases including people, process and tools for requirements management delivery

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.