Quality Control Risk & Audit Manager - Payment Services (Consumer & Commercial Credit Card Collections)

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

SUMMARY
U.S. Bank is seeking a Quality Control Risk & Audit Manager to supervise and coordinate the daily activities of an assigned group of Quality Assurance Auditors. This role directs quality assurance review activities, assigns work, and oversees the auditors’ assessment of whether business areas comply with applicable U.S. Bank policies, procedures, and regulatory requirements. The Manager reviews and approves QA review findings and final reports, identifies and escalates control gaps or process weaknesses, and advises on improvements or remediation efforts to strengthen internal controls.

RESPONSIBILITIES

Responsible for the development and performance of ongoing operational risk assessment routines which include the identification of strengths and weaknesses of the internal control environment within Collections business areas in Payment Services. The department is also responsible for the control routines associated with the third-party vendors including: policy and practice validation, independent compliance-based listening, routine on-site and remote reviews and assessments, and recurring reconcilement routines. Exercise sound judgment, professional skepticism, escalation and ability to challenge business processes when risk or control gaps are identified.

Review and analyze complex processes and activities within assigned Collection and Recovery areas and identifies opportunities to improve internal control routines, self-assessment practices, and process control monitoring. Create and maintain a risk reporting suite that provides senior and line operations managers with ongoing monitoring, trending, and analysis of key risk indicators, process control metrics, and exceptions. Participate in quality calibration activities to promote consistency in review standards and findings and oversee adherence to issue management, remediation tracking, and QA methodologies to ensure timely, consistent, and effective execution.

Recommend and support changes to policies, procedures, and processes to improve work quality, mitigate operational and regulatory risk, and limit unnecessary impact to productivity. Maintain strong knowledge of applicable laws and regulations for assigned products, services, or geographic areas; analyze and interpret federal, state, and other regulatory requirements; and coordinate with responsible parties to support compliance. May also be involved in the development, implementation, and distribution of regulatory or compliance policies and procedures.

Participate in the selection and hiring of new employees and responsible for supporting new employee orientation including training on applicable policies, procedures and systems access. Responsible for employee development, succession planning and performance review process including coaching, feedback and performance management. Responsible for other assignments as needed.

Successful applicants will demonstrate U.S. Bank’s ethical principles, including uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship. The Manager is required to exercise sound judgment, professional skepticism, escalation, and ability to challenge business processes when risk or control gaps are identified. The Manager may also be responsible for other assignments as needed.

BASIC QUALIFICATIONS

- Eight to ten years of related experience.
- Bachelor's degree, or equivalent experience.

PREFERRED SKILLS/EXPERIENCE

- Successful experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.

- Strong knowledge of federal, state, and local laws and regulations.
- Experience developing QA review plans, testing scripts, sampling approaches, review standards, and documentation expectations.
- Ability to identify root cause, document findings, assess severity, recommend corrective actions, and track remediation through closure.
- Direct supervisory experience managing Auditors.
- Thorough knowledge of the products, policies, operations, and procedures related to the Payments - Default business unit.
- Strong writing, word processing, and spreadsheet analysis skills (i.e. Word/Excel/PowerPoint to produce reports and graphs to summarize and explain trends in compliance and process control exceptions).
- Strong organization, analytical and project management skills.
- Strong planning, implementation, negotiation skills, Stakeholder management skills.
- Effective interpersonal, verbal, and written communication skills.
- Proficient computer skills, especially Microsoft Office applications.

LOCATION EXPECTATIONS

- This role requires working onsite from a U.S. Bank location three or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.