Hiring.Camp

Patient Enrollment Specialist—Healthcare Sales & Scheduling

"Tanya Kormeili, MD, APC"

·

3 days ago

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Salary
$19 – $25/hr
Location
Santa Monica, California, US
Type
Full-time
Department
Healthcare
Source
BetterTeam

Description

Build a Career in Healthcare While Helping Patients Feel Confident and Cared For.
Are you warm, engaging, highly organized, and naturally good at making people feel comfortable?

Do you enjoy building relationships, explaining services, following up thoughtfully, and helping people move forward with important decisions?

Derm & Rejuvenation Institute is seeking a motivated and personable Patient Experience & Treatment Coordinator to join our physician-led multispecialty practice.

This is an excellent opportunity for someone who wants to build a meaningful career in healthcare but does not yet have medical experience. We are willing to provide structured training to an exceptional candidate who demonstrates strong communication skills, sound judgment, professionalism, coachability, and a genuine commitment to excellent patient service.

The ideal candidate is upbeat, polished, dependable, detail-oriented, and comfortable discussing treatment costs, scheduling procedures, explaining memberships, following up with patients, and working toward measurable performance goals.

Previous healthcare experience is helpful, but it is not required.

About Derm & Rejuvenation Institute:
Derm & Rejuvenation Institute is a busy, physician-led multispecialty practice providing medical and cosmetic dermatology, ENT care, facial plastic surgery, and nonsurgical aesthetic treatments.

Our team is committed to creating an exceptional patient experience in a professional, compassionate, and welcoming environment.

We believe patients make the best decisions when they feel informed, respected, and supported. Our goal is to help every patient clearly understand the treatment plan established by their physician, including the expected benefits, limitations, costs, preparation requirements, and next steps.

About the Role:
The Patient Experience & Treatment Coordinator serves as an important connection between the physician’s treatment plan and the patient’s next step.

The physician determines which treatments are medically or cosmetically appropriate. Your role is to help the patient understand the practical details of that plan, feel comfortable asking questions, and navigate scheduling, payment, preparation, and follow-up.

You will help patients understand:
  • What their treatment journey may involve.
  • How appointments and procedures are scheduled.
  • What the treatment will cost.
  • Which deposits or payments are required.
  • Whether an appropriate membership or treatment program is available.
  • What preparation and follow-up steps are required.
  • What they need to do next.

This is not a clinical role. You will not diagnose conditions, independently recommend treatments, provide medical advice, or promise results.

It is also not a high-pressure sales position. We are looking for someone who understands that ethical sales begins with listening, education, honesty, excellent service, and consistent follow-through.

What You Will Be Trained to Do:
We will provide practice-specific training in:
  • Patient communication and relationship-building.
  • Medical, surgical, and cosmetic treatment terminology.
  • Physician-recommended treatment pathways.
  • Treatment quoting and payment collection.
  • Membership and treatment-program education.
  • Ethical consultative sales.
  • Procedure scheduling and coordination.
  • Patient follow-up and lead management.
  • Preprocedure and post-treatment communication.
  • Patient privacy and professional boundaries.
  • Scheduling, payment, patient-management, and electronic health record systems.
  • Performance tracking and professional development.

As your knowledge and confidence grow, you will assume increasing responsibility for guiding patients through their treatment journey.

Key Responsibilities:
Patient Experience and Education:
  • Create a warm, polished, and professional experience for every patient.
  • Build trust by listening carefully to each patient’s questions, concerns, and goals.
  • Guide patients through treatment plans established by their physicians.
  • Explain treatment logistics, preparation, expected downtime, general limitations, costs, and next steps using practice-approved information.
  • Reinforce physician recommendations without making independent clinical recommendations.
  • Help patients understand what a treatment can and cannot reasonably accomplish.
  • Answer nonclinical questions clearly and direct clinical questions to the appropriate physician or clinical team member.
  • Respect each patient’s right to make an informed decision without inappropriate pressure.
Treatment Coordination and Scheduling:
  • Schedule medical, surgical, injectable, laser, body-contouring, and cosmetic procedures.
  • Prepare accurate written treatment quotes.
  • Review fees, deposits, payment deadlines, financing options, and financial policies.
  • Collect required deposits and payments according to practice protocols.
  • Confirm that consents, photographs, medical clearances, payments, and required documentation are completed on time.
  • Coordinate with physicians, surgery centers, hospitals, anesthesia providers, and other members of the care team.
  • Communicate preprocedure and post-treatment instructions provided by the clinical team.
  • Maintain accurate calendars, patient records, quotes, payment information, and follow-up notes.
Patient Follow-Up and Relationship Management:
  • Follow up with patients who are considering treatment.
  • Help patients identify and resolve nonclinical barriers to scheduling.
  • Reconnect with patients who have postponed treatment when appropriate.
  • Maintain thoughtful communication with patients who need additional time to make a decision.
  • Track consultations, quotes, pending treatment plans, deposits, scheduled procedures, and follow-up activities.
  • Ensure that patients and important responsibilities do not fall through the cracks.
  • Document all relevant patient communication accurately and promptly.
Membership and Practice Programs:
  • Educate appropriate patients about practice memberships and ongoing treatment programs.
  • Clearly explain membership benefits, fees, eligibility, limitations, payment terms, and cancellation policies.
  • Help patients understand how a membership may support the treatment plan established by their physician.
  • Complete enrollment and payment steps accurately.
  • Provide ongoing service to members and help them understand their available benefits.
Practice Growth and Performance:
  • Work toward clearly defined goals for patient follow-up, treatment scheduling, payment collection, and membership enrollment.
  • Participate in structured coaching, training, role-playing, and performance reviews.
  • Learn from feedback and demonstrate continued improvement.
  • Communicate treatment value honestly and accurately.
  • Ask appropriate patients whether they are ready to schedule.
  • Help improve systems that make the patient journey more organized and supportive.
  • Contribute to a positive, accountable, and service-oriented office culture.

Who Will Thrive in This Role?
You may be an excellent fit if you:
  • Are naturally warm, upbeat, polished, and engaging.
  • Enjoy meeting new people and building trusted relationships.
  • Communicate clearly in person, by phone, by email, and by text.
  • Are comfortable discussing treatment fees and payment policies.
  • Can confidently ask a patient whether they are ready to schedule.
  • Enjoy working toward measurable goals.
  • Have strong sales instincts but believe honesty should always come before a transaction.
  • Welcome coaching and apply feedback without becoming defensive.
  • Are eager to learn unfamiliar information and develop new professional skills.
  • Take initiative instead of waiting to be reminded about every responsibility.
  • Follow through consistently and keep your commitments.
  • Notice details and take pride in accurate work.
  • Stay calm, thoughtful, and solution-oriented in a busy environment.
  • Understand professional boundaries and know when to ask for help.
  • Want to build a long-term career rather than simply hold a temporary position.

Relevant Professional Backgrounds:
We welcome candidates from many different industries. At least one year of experience in sales and customer service.
  • Hospitality.
  • Luxury retail.
  • Membership sales.
  • Fitness or wellness services.
  • Consultative sales.
  • Customer service.
  • Client relations.
  • Appointment setting.
  • Front-desk operations.
  • Inside sales.
  • Patient services.
  • Medical scheduling.
  • Cosmetic or aesthetic services.
You do not need to come from a medical background. Your communication ability, judgment, integrity, organization, learning potential, and work ethic will be important considerations.

Required Qualifications:
  • Exceptional verbal and written communication skills.
  • Professional and welcoming telephone manner.
  • Ability to build rapport with a wide range of personalities.
  • Strong organization and attention to detail.
  • Comfort discussing pricing, deposits, memberships, and payment requirements.
  • Ability to manage multiple patients, calendars, deadlines, and follow-up responsibilities.
  • Ability to learn medical terminology, treatments, technology, and practice protocols.
  • Ability to protect confidential medical and financial information.
  • Basic computer proficiency and willingness to learn new software.
  • Reliability, accountability, and consistent follow-through.
  • Ability to accept coaching and constructive feedback.
  • Ability to work collaboratively with physicians, clinical staff, administrative staff, and outside facilities.
  • Professional fluency in spoken and written English.

Preferred but Not Required:
  • Experience in hospitality, luxury retail, wellness, fitness, sales, customer service, or patient coordination.
  • Experience working with sales goals, membership programs, lead pipelines, or customer relationship management systems.
  • Experience in dermatology, ENT, plastic surgery, cosmetic medicine, or another healthcare setting.
  • Familiarity with medical terminology.
  • Experience collecting payments or explaining financial policies.

How Success Will Be Evaluated:
Success in this position includes both the quality of the patient experience and the consistency of your execution.
Performance may be evaluated based on:
  • Accuracy of quotes, scheduling, payments, and documentation.
  • Completion of required patient follow-up.
  • Responsiveness and professionalism.
  • Treatment scheduling and enrollment results.
  • Membership enrollment and service.
  • Timely collection of deposits and payments.
  • Knowledge of practice services and protocols.
  • Appropriate handling of clinical and nonclinical questions.
  • Reliability, attendance, and accountability.
  • Ability to apply coaching.
  • Communication and teamwork.
  • Continued improvement over time.
Performance goals will never excuse misleading statements, inappropriate pressure, promises of outcomes, or conduct that is inconsistent with patient welfare.

What Success Looks Like for Our Patients:
A successful Patient Experience & Treatment Coordinator helps patients feel:
  • Warmly welcomed.
  • Heard and respected.
  • Comfortable asking questions.
  • Clear about their physician’s recommended plan.
  • Informed about costs and payment expectations.
  • Prepared for their appointments and procedures.
  • Confident about their next step.
  • Supported without feeling pressured.
The right person will help the practice grow by creating an exceptional patient experience, communicating value clearly, coordinating care accurately, and following through consistently.

Career Growth:
This position is designed to help a motivated person build a professional career in healthcare.
Team members who demonstrate integrity, strong performance, reliability, and continued growth may be considered for expanded responsibilities such as:
  • Senior Patient Experience Coordinator.
  • Senior Treatment Coordinator.
  • Surgical Coordinator.
  • Membership Program Coordinator.
  • Cosmetic Services Coordinator.
  • Patient Experience Lead.
  • Practice Development Coordinator.
  • Enrollment or Coordination Team Lead.
Advancement depends on performance, professional development, and the evolving needs of the practice.

How to Apply:
Please email the following to [email protected]:

Skills

Customer Service