Retail Consultant - Richmond

Retail Consultant - Richmond

About Bathroom Life

We create dream bathrooms.

If you’re a fan of home improvement programs like 'The Block’, then you might already know that for over 100 years, we've turned dream bathrooms into reality. With over 10,000 people located in 900+ branches globally, we’re Australia’s leading supplier of bathroom and plumbing supplies. Whether for a new home or a renovation, we offer expert advice, great service and top brands.

About the Role

Showroom Sales Consultants are known as 'Retail Consultant' and as part of the Bathroom Life team in Richmond, you’ll support builders, interior designers and homeowners as they navigate their renovation journey to create their dream bathroom.

Your day to day

A typical day will involve:

• Retail customer selections: Guiding customers and helping them choose the right bathroom products
• Growing business through prospecting: Proactively identifying and pursuing new opportunities to grow sales and market share.
• Managing your sales funnel end-to-end: Quotes, customer orders and project management — through phone, email and face-to-face contact.
• Utilising our CRM (Salesforce/C360): To plan, execute and keep accurate records of your account development and customer engagement activity.
• Conducting business beyond the showroom: Visiting customer offices and building sites to build relationships, understand project needs and win work.
• Showroom Experience: Ensure showroom is kept safe and operating smoothly using the Reece S7 Service Standards.
• Drive Sales & Grow the Business: Achieve personal sales, customer order and quote conversion targets. Prospect for new business and developing existing accounts to grow share of wallet. Manage the full sales funnel from enquiry through to delivery and after-sales.
• Be a Brand Hero: Be a passionate brand ambassador and storyteller, with strong knowledge of each brand’s products, features, benefits and value.
• Customer Contact Excellence: Deliver exceptional customer experiences across every channel — showroom, phone, email and on-site. Communicate swiftly, positively and professionally with customers, suppliers and internal teams.
• Sell the Reece Way: Demonstrate a high level of “Selling the Reece Way” to understand customer needs and deliver customised solutions that build repeat business.
• Collaborate & Be a Team Player: partnerships within and beyond your immediate team and support the smooth running of the showroom.

We’d love to hear from you if you’re someone who has the following capabilities

• Relationship Building: Has the ability to build and maintain strong relationships with the staff, peers, customers and suppliers.
• Communication: Actively seek and share information, encourage discussion and timely communication using various communication methods.
• Technology Savvy: Use technology effectively, seeking ways to use technology for the good of the business.
• Organising and planning: Prioritise multiple competing tasks, plan and organise so that work is completed efficiently.
• Problem Solving and Decision Making: Approach problems calmly and methodically, involving others as appropriate, obtaining information and acting decisively.

Our perks and benefits:

• Performance based bonuses
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

What happens next?

After applying, you'll be invited to complete a short 15-20 minute chatbox interview with 5 questions at your own pace. Be sure to check your junk or spam folder if the invitation doesn't appear in your inbox.

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.