Payments Merchant and Institutional Inside Sales

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Inside Sales Manager owns and grows high-value client relationships across Treasury & Payments directly and through Payments Consultants. This position will deliver portfolio revenue growth, deepen engagement, and achieve measurable working-capital improvements through consultative leadership and cross-functional coordination as an end-to-end solution selling function across Payments, Merchant and Institutional (PMI).

ESSENTIAL FUNCTIONS:

• Portfolio Growth & Retention: Deliver year-over-year revenue growth, expand relationships, and minimize attrition through proactive account planning and executive multi-threading.

• Lead WCEs (Working Capital Engagement): Run structured consultations with clients to understand current cash-flow processes across collect, disburse, invest, and borrow, translate findings into solution roadmaps with quantified benefits and owners.

• Opportunity Development: Identify and refer new deposit, treasury, and payments opportunities; partner with Payments Consultants and specialists to advance the sales process.

• Client Experience Leadership: Serve as primary escalation owner; coordinate Commercial Client Services, Implementations, Product, Risk, and Operations to resolve issues quickly and prevent recurrence.

• Financial Stewardship: Monitor volume, pricing, and profitability at client and portfolio levels; shape renewal and pricing strategies based on relationship insights.

• Risk and compliance health (on-time training, zero material audit/exam issues, appropriate escalations). Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participate in any required corporate and business line training in these areas. Follow all established bank and department policies and procedures and understand and follow internal suspicious activity referral requirements and processes, as required for this position. Actively work with clients to understand normal account activity, as appropriate for this position.

• Lead in conferences, trade shows, training conferences, and other events deemed applicable to assigned portfolio.

Success Measures:

• Net Revenue Retention (NRR) and YoY net revenue growth (portfolio and client level).

• Adoption rate of WCE recommendations and depth of product penetration.

• Client experience (e.g., CSAT/NPS) and time-to-resolution for escalations.

• Portfolio profitability and price realization.

• It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

• SPECIFICATIONS:

• This is a general description which covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines. Minimum qualifications are outlined below:

• Essential:

• Deep expertise in treasury management services, including a strong understanding of liquidity and investments, receivables, payments, commercial cards, merchant services, and trade.

• Client growth & relationship leadership with proven results (NRR, adoption, profitability).

• Consultative problem-solving using WCE; ability to convert discovery into adopted solutions and measurable outcomes.

• Portfolio analytics & pricing acumen; comfort with relationship insight tools and renewal strategies.

• Opportunity origination & sales execution in partnership with Payments Consultants.

• Orchestration & escalation ownership across CCS, Implementations, Product, Risk, and Operations.

• Risk, conduct, and compliance fluency (Code of Ethics; AML/BSA; InfoSec; Payments risk).

• Executive communication—clear writing and compelling verbal storytelling for CFO/Treasury stakeholders.

Preferred:

• Depth in Treasury & Payments (platforms like Single Point; ACH/wires/RTP; fraud controls such as Positive Pay; onboarding/implementation basics).

• Change and adoption leadership post-WCE; ability to drive outcomes across client and internal teams.

• Tools & data fluency (CRM, pricing and revenue tools) to build account plans and report progress.

Basic Qualification:

• Bachelor’s degree or equivalent experience; typically 3+ years in Treasury Management sales/service or adjacent Payments roles (higher levels require more).

  The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $117,630.00 - 143,770.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.