Business Associate

City/State:

Bronx, New York

Grant Funded:

No

Department:

ED - Nursing Einstein

Bargaining Unit:

1199

Work Shift:

Evening

Work Days:

ALTERNATE WEEKENDS

Scheduled Hours:

3 PM-11:30 PM

Scheduled Daily Hours:

7.5 HOURS

Hourly Rate:

$28.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Job Summary

As an integral part of the team, and contact person for the Care Center, the Business Associate is responsible for the business aspects of a patient's stay, the tlow of information throughout the unit and between members of the patient care team, as well as a patient focused care within the Care Center. These activities include; admitting, maintaining census information, maintenance of the medical record from registration to admission or discharge, coordination of patient movement, scheduling procedures, performing unit reception duties, and other duties as needed.

Essential Functions

• Provides patient services in a manner which supports the patient's rights and dignity.
  Balanced Performance Measure: Internal Process (IP)
  * Provides information in a considerate and respectful manner.
  * Maintains confidentiality of patient information.
  * Ensures patient privacy by providing appropriate screening in an appropriate environment.
  * Refers questions from patients and families to appropriate personnel.
  * Respects the rights of patients and families to make informed health care decisions.
• Admit patients to the care center.
  Balanced Performance Measure: Internal Process (IP)
  * Register patient for procedures.
  * Obtains and validates demographic and insurance data.
  * Discuss state mandatory regulations and what is to be expected upon admission.
  * Verify and enter demographic information.
  * Verify and enter insurance information.
  * Signing of forms.
  * Collect deposits and precerts.
  * Obtain authorization when necessary.
• Conducts patient registration utilizing computerized system.
  Balanced Performance Measure: Internal Process (
  * To ensure that all pertinent patient information is received.IP)
• Conduct intake of new patients. Enter financial information on computer. Review proof of family income for self-pay patients and assign to sliding fee category. Balanced Performance Measure: Internal Process IP
  * Accurate and complete financial, demographic and insurance information.
  * Patient's understanding of financial responsibility.
  * Error free registration.
• Registers patient, generating the medical record, MR#, account #. Identify and correct inaccurate registration information, follow up as necessary with HIM. Balanced Performance Measure: Internal Process IP
  * Registrations are not duplicated and if necessary, corrections are made.
  * Required forms are prepared; i.e., consents for treatment, Medicare assignment letter.
• Maintains census and charge information.
  Balanced Performance Measure: Internal Process IP
  * Assign beds to incoming patients.
  * Update the Admissions, Discharge, transfer (ADT) System. Compile information and data entry for charge capture.
• Schedules appropriate tests, medical procedures, and follow-up appointments.
  Balanced Performance Measure: Internal Process (IP)
  * Maintains required records of admissions, discharges, transfers and deaths.
  * Maintains record of patient activities and movement. Prepares various records and charts as required by normal patient unit clerical activities.
  * Schedules appointments and arranges transportation for patients leaving the unit for diagnostic testing and therapy; remains informed of patient activity and movement.
  * Notifies Admitting, Nutrition, and other departments as required of pending admissions, discharges, transfers and changes in patient status and needs.
  * Makes arrangements related to patient discharge, i.e., clinic appointments and referrals, valuables retrieval and transportation.
• Performs secretarial duties on the patient care unit. Interact with patients and visitors. Balanced Performance Measure: Internal Process (IP)
  * Prepares and maintains all patient charts from admission through discharge of patients. Admission, transfer, discharge)
  * Assures all patient charts are completes and properly identified and that all pages in the chart are stamped with patient's address plate.
  * Assures all charts are maintained in the proper page order; removes excess a es as necessary and stores in the prescribed manner and location.
  * Performs other secretarial duties as directed by the Manager or change designee.
  * Unit log, statistics, paperwork, reports associated with unit activity.
  * Ensures that all demographic and insurance information obtained is verified and accurately entered into the appropriate hospital systems at the point the information becomes available.
  * Achieves the operation excellence policy of complete and accurate work products.
  * Files all records designated for chart storage as they arrive or are produced on the unit; i.e., lab results, x-ray re orts.
• Interacts with patients and visitors.
  Balanced Performance Measure: Customer View (CV)
  * Rounds on patients and families
  * Answers telephones, call lights and patient intercom in an appropriate manner and timely.
  * Locates personnel and relays messages as needed in a timely fashion.
  * Greets visitors in a cordial and respectful manner.
  * Responds to questions and provides directions to patients, visitors and all health care professionals.
  * Provides non-medical information in regard to patients, where appropriate. Refers professional inquiries and messages to the ANM, patient care coordinator, Nurse in charge or members of the nursing staff.
  * Acts to prevent unauthorized access to chart material until an appropriate member of the nursing or medical staff can review the situation.
• Assists patients with guest services. Balanced Performance Measure: Customer View CV
  * Arrange/Assists with rental of television and telephone services.
  * Contacts Security to secure valuables.
  * Assists with patient mail and deliveries.
• Receive and maintain business office and inventory for the care center.
  Balanced Performance Measure: Internal Process (IP)
  * Picks up and distributes mail accordingly.
  * Maintains department's file system.
  * Prepares new files and labels.
  * Maintains inventory of office supplies and equipment. Orders office and patient care supplies utilizing the BIS/SAP system
• Participates in the implementation of the treatment plan developed by the professional staff, patient and family.
  Balanced Performance Measure: Internal Process (IP)
  * Assists other staff members in providing support for patient care activities.
  * Completes assignments within established time frames.
  * Assures that all schedules are available (i.e., Tele-tracking, transport tracking, OR schedule, On-call schedules) and makes notations on schedules as appropriate.
  * Gives report to the oncoming Business Associates.
  * Participates in orientation of new Business Associates.
  * Escalates problems to appropriate personnel for resolution as necessary.
  * Verifies insurance eligibility with third party payor, employers, and other sources for hospital and physicians.
  * To ensure patient eligibility for benefits pertaining to visit.
• Participates actively as a member of the health care team.
  Balanced Performance Measure: Internal Process IP.
  * Complies with written policies and procedures.
  * Participates in Performance Improvement activities.
  * Performs job functions in a manner that promotes efficient use of resources.
  * Participates in staff and departmental meetings.
• Participates in educational activities.
  Balanced Performance Measure: Innovation and Learning (IL)
  * Participates in the orientation of new personnel.
  * Completes mandatory educational programs annually on-line
  * Participates in in-service and continuing education programs appropriate to the role.
  * Obtains commitment from guarantor regarding the resolution of estimated patient obligation at point of service.
  * To ensure that patient is in agreement with responsibilities.
• Complies with departmental and human resources standards.
  Balanced Performance Measure: Internal Process (IP)
  * Adheres to department dress code.
  * Exhibits appropriate behavior and demeanor.
  * Adheres to hospital and departmental standards for attendance and punctuality.
• Demonstrates the policies of infection control.
  Balanced Performance Measure:
  Internal Process (IP)
  * 100% Compliance
• Demonstrates the ability to perform all tasks as a Business Associate.
  Balanced Performance Measure:
  Internal Process (IP)
  * Successful completion of Business Associate training program and competency based orientation and ongoing.
• Possess knowledge of customer relations skills and communication techniques to interact effectively with the neonate, infant, pediatric, adolescent, adult and elderly patient.
  Balanced Performance Measure:
  Internal Process (IP)
  * Demonstrates appropriate communication to the age specific population measured by observation and patient survey feedback.
• The BA integrates the standards of excellence into daily practice.
  Balanced Performance Measure:
  Internal Process (IP)
  Customer View (CV)
  Innovation and Learning (IL)
  Financial Goals (FG)
  A. Respect: Honors and values each person.
  B. Effective Communication: Effectively listens, conveys, and receives ideas, information, and direction.
  C. Sensitivity: Demonstrates willingness and ability to listen and understand others' feelings, needs and circumstances.
  D. Professionalism: Demonstrates confidence, competence and pride in work and appearance.
  E. Exceeding Expectations: Assists others without being asked.
  F. Courtesy: Treats everyone with kindness and care.
  G. Teamwork: Builds cooperative, constructive working relationships.
• Non-Clinical/Technical Competencies
  A. Customer Focus/Service Orientation: Meets patient/customer needs in timely, positive, and professional manner.
  B. Quality of Work: Work performed is consistently accurate and thorough and at the expected level.
  C. Problem Solving: Identifies and carefully assesses situation/information/data before taking action within scope of practice and/or licensure/
  certification.
  D. Time Management: Uses his or her time effectively and efficiently. Work is accomplished at the expected volume/level.
  E. Initiative: Takes timely and appropriate action in accordance with defined job responsibilities and operating within scope of practice and/or licensure/certification.
  F. Dependability: Associate requires minimum supervision, carries through effectively on all work assignments; is reliable; usually present and on time

Qualifications

EDUCATION, TRAINING & EXPERIENCE:

•  High School graduate or equivalent 
•  Interpersonal skills to communicate and collaborate effectively with other members of the care center.
•  6-9 months of health care-related experience in order to become familiar with health care policies and procedures. 
•  Knowledge of keyboarding and basic computer skills 
•  Knowledge of medical terminology preferred.
•  Successful completion of Business Associate training program and competency based orientation. 
• Knowledge of insurance 

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.