Contact Centre Clinician

Job Description:

Role Title: Contact Centre Clinician (24/7 Call centre rotating roster)

Role Type: Max Term, Full Time (until June 2027 with the potential to extend)

Role Grade: Social Worker (Level 1-2), Counsellor (Level 1-2) or Registered Nurse (Year 2-8)

Department and Location: Alcohol and Drug Contact Centre, St Vincent's Hospital, Darlinghurst

Salary: $76,394.31 - $108,986.24 per annum (pro rata) + super and salary packaging

New FY26/27 wage increase to be announced soon. All approved increases will be backdated to 1 July once implemented.

 
Welcome to St Vincent’s Hospital Sydney

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.

Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.

Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Read on to explore this exciting role and the fantastic perks waiting for you here.

About the Role

• Deliver high-quality, person-centred counselling, brief interventions, and bio-psycho-social assessments for people who use alcohol and other drugs, and concerned others, via telephone, webchat and other contact centre modalities, as part of a rotating 24/7 roster (including nights, weekends and public holidays).

• Provide health education, harm minimisation advice, and evidence-based support, including advocacy, negotiation or mediation on behalf of callers when required, and coordinate referrals to internal and external service providers to ensure continuity of care.

• Liaise with external agencies, represent the service at community events, maintain service directory information, and deliver outreach education relating to drug and alcohol issues to other service providers and community groups.

• Maintain accurate, confidential electronic records and data to support continuity of care for repeat callers, meet compliance requirements, and contribute to improved service delivery and population health insights.

• Participate in regular supervision, reflective practice, clinical review, training, policy and procedure development, and ongoing professional development to enhance capability and maintain contemporary practice.

• Contribute to broader Alcohol and Drug Service priorities, including participation in team meetings, quality improvement initiatives, research activities, and, where required, facilitation of therapeutic group programs as part of multidisciplinary service delivery.

About You

• Relevant tertiary qualifications in nursing, counselling, social work, psychology, or a related field, with eligibility for membership of the relevant professional association.

• Demonstrated relevant clinical alcohol and drug experience including assessment, brief intervention, and counselling of clients with substance use problems and co-existing mental health issues.

• Demonstrated understanding of contemporary approaches to alcohol and drug treatment, including harm reduction, person-centred and strengths-based approaches.

• Ability to identify clients’ specific needs and provide the appropriate assessments, interventions, and approaches for an effective solution.

• Demonstrated high-level written and verbal communication skills (including via telephone and typing), highly developed interpersonal skills, and a minimum typing speed of 40 WPM.

• High-level computer skills, including Microsoft Office, and previous experience with electronic patient record systems.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income

• Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements

• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes

• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives

• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre

• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care

• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships

• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

How to apply

The closing date for applications is 24th August 2026. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert. 

Respectfully, this role is not open to recruitment agencies.

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct