Shift Lead (Full Time)

Brand: Work Authority
Position: Shift Lead
Job Profile: 2SII10409 - Retail II, Retail Store Operations (Sales Floor)
 

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks 
across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team 
of expert specialists like no other. Our philosophy is that a more educated, better equipped customer 
makes for a highly effective national workforce. If you are serious about safety, we are looking for you to 
join our team of safety experts.
Our Purpose: "We champion and empower workers who make our world work better."
We currently have a Full Time Shift Lead position open at our Barrhaven, Ottawa location.
A Shift Lead is responsible for overseeing the operations and performance of the of the retail store
during assigned shifts. The Shift Lead will motivate and guide the store team, ensure exceptional
customer experiences, drive sales, and maintain the store visual merchandizing standards. This position
requires a flexible schedule, including evenings and weekends. 
How you will make a difference:
• Lead and inspire a team of retail associates, providing guidance, coaching and support on 
assigned shifts. 
• Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during
shift.
• Demonstrate exceptional customer service skills and act as a role mode for the store team.
• Ensure all customers are greeted warmly and receive prompt assistance.
• Deliver legendary service by resolving customer inquiries according to Work Authority’s Values. 
• Achieve sales targets by motivating the team to provide exceptional sales experiences.
• Train and coach associates on effective sales techniques and product knowledge.
• Ensure the store is clean, always organized and visually appealing.
• Responsible for the store’s opening and closing procedures. 
• Assists with inventory, including receiving, stocking, and replenishing merchandise.
• Provide customers with a hassle-free experience when they need to exchange or return
products.
• Adhere to company policies, procedures, and store operational guidelines.
• Adhere to loss prevention guidelines to minimize theft and maximize store profitably. 
Skills for Success:
• A minimum of at least 2 years customer service experience
• Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.)
and other retail software.
• Strong interpersonal and communication skills with the ability to interact effectively with
customers and team members.
• Excellent decision-making abilities and problem-solving skills
• Strong organizational and time management abilities.
• Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the 
flexibility to stand for prolonged durations, bend and move with ease to complete job tasks. 
• Candidates should be reliable and flexible to work various shifts, including evenings, weekends, 
and weekdays. 

We are committed to providing equal opportunity employment. In compliance with the Accessibility 
Ontario Disability Act (AODA), accommodations are available upon request at any stage of the 
recruitment process.