Fiscal Support Technician

Responsibilities for this role include: 

• Mail and Payment Processing 
  • Retrieves, sorts, and distributes incoming mail. 
  • Processes check payments received for various County departments. 
  • Processes credit card payments received by phone. 
  • Prepares and processes outgoing mail as needed.
• Tax Payment Processing and Tracking 
  • Records payments and maintains tracking spreadsheets for Room Occupancy Tax, Heavy Equipment Tax, and Rental Vehicle Tax. 
  • Forwards applicable payments and supporting documentation to the appropriate departments or staff.
• Customer Service and Front Desk Support  
  • Answers incoming phone calls, assists callers when possible, and directs inquiries to the appropriate department or staff member. 
  • Assists walk-in customers and provides front desk coverage as needed. 
  • Monitors and responds to requests and communications received through the Finance Department’s Microsoft Teams channel.
• Vehicle Reservation Support - Monitors the Government Center vehicle reservation inbox and reservation system for incoming requests and assists with processing reservations.
• Daily Front Desk Closeout - Completes the daily batch closeout process and runs required reports to reconcile and close front desk operations for the day.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

Knowledge, Skills, and Abilities:

Knowledge of basic mathematical principles; record keeping procedures; basic accounting principles; billing and property systems; applicable laws, rules, regulations and ordinances; financial software; and office practices and procedures.

Skilled in operating computer hardware and software applications; operating various office machines; preparing various reports; interpreting financial information; maintaining inventories; providing customer service; maintaining effective work relationships; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.  
 
  
Hours:
Monday - Friday 8:00 am - 5:00 pm
Must be available to report for emergency work assignment during emergency situations.
 
Employment Type:
Full-time, Non-Exempt 
 
Salary Information:
The target hiring range for this position is $36,325 to $49,038.  The full salary range for an incumbent hired into this position is $36,325 to $61,751.  Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.
Required Education and Experience:

• High School Diploma or General Equivalency Diploma (GED) and six (6) months of related accounts receivable, clerical accounting or bookkeeping experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.