Temporary Salesforce Platform Engineer

As a Temporary Salesforce Platform Engineer I, your responsibilities will include:

Platform Implementation, Administration and Enhancement:

• Serve as subject matter expert and administrator of custom Salesforce Sales Cloud platform with three instances, utilizing tools like CRMFusion, TFS and Eclipse
• Create and maintain technical documentation for the web and application environments, including network diagrams, installation and configuration procedures, troubleshooting guidelines, and operational procedures.
• Coordinate the rollout of enhancements to the production environment, which includes coordination of all IT areas involved in the rollout.
• Supply Service Desk Technicians documentation and procedures for resolving common or recurring problems.
• Open, manage and resolve application issues with external application vendors.
• Oversee the feature request and support backlog.
• Review and understand general organization drivers and context for development projects and assist in defining required features and mapping Salesforce features to business processes.
• Support new releases and bug fixes as they relate to the project management of the platform,

Client Support and Education:
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.
• Assist the business to understand the effort, risk, and impact of making changes to the Salesforce system
• Evangelize and drive user adoption across the business to ensure successful use to drive business results.
• Create and maintain training materials and user documentation as business and processes evolve.

Learn and Expand Knowledge:
• Keep up to date on Salesforce releases (patches, upgrades, etc.), news and industry information.
• Participate in Salesforce Success Community and local user group to help further your skills

What we need from you:

• Bachelor of Science degree in Computer Science, MIS, or Business Administration.
• Mid level experience working with Salesforce Sales Cloud in Salesforce Administrator role (minimum of 2 years).
• Diverse SFDC product knowledge and proven technical expertise. Versed in Salesforce Communities and/or Salesforce Marketing Cloud.
• Salesforce Certified Administrator and/or Platform App Builder certification preferred.
• Experience creating reports and dashboards from Salesforce.com.
• Business analysis experience with ability to translate technical information to a non-technical audience.
• Strong communication skills with a great team player mentality.
• Exceptional organizational skills with the ability to prioritize multiple projects.
• Focused and driven with superb problem solving attributes
• Comfortable working in an agile environment.

Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.