- Salary
- Up to $19/hr
- Location
- Saint Paul, Minnesota, US
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Source
- BetterTeam
Description
Responsibilities:
- The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service.
- Responsible for first contact resolution and the customer interaction experience within the location.
- Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism.
- Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score.
- Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction.
- Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed.
- Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage: $19.00/hr
Qualifications:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus.
- Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills.
- Excellent problem-solving and decision-making skills.
Apply today and shift your career into drive for tomorrow!
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!!
Below are a few perks and discounts:
- Up to 40% off the base rate of any standard Hertz rental.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
Skills
Customer Service