Manager-Technical Customer Service

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T’s Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community.

Overall Purpose: The purpose of this supervisory role is to lead a team of technical customer service representatives, ensuring high-quality support and customer satisfaction through effective management, training, performance monitoring, and process improvements.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Team Leadership and Development: Oversee and guide technical customer service representatives and supervisors, ensuring effective team performance through training, mentoring, and performance reviews.
• Customer Satisfaction and Issue Resolution: Direct and manage customer care activities to maintain high levels of customer satisfaction, providing strategic guidance and resolving complex technical issues related to high-speed data, data solutions, video, and music products.
• Performance Monitoring and Process Improvement: Track and analyze team performance metrics, implement process improvements, and ensure adherence to service level agreements (SLAs) and company standards.
• Policy Implementation and Resource Management: Set and enforce standards and policies for customer care technical support, manage resources, and negotiate for necessary tools and personnel to meet objectives.
• Strategic Planning and Communication: Contribute to the development of strategic plans, facilitate clear communication within the team and with other departments, and translate objectives into actionable work plans and procedures.


Job Contribution: Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates. Supervisor: Yes

Education/Experience: Bachelor’s degree (BS/BA) desired. 3+ years of related experience.

Our Manager-Technical Customer Service earns between $77,800 - $116,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage  
401(k) plan  
Tuition reimbursement program  
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
Paid Parental Leave  
Paid Caregiver Leave  
Additional sick leave beyond what state and local law require may be available but is unprotected  
Adoption Reimbursement  
Disability Benefits (short term and long term)  
Life and Accidental Death Insurance  
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
Employee Assistance Programs (EAP)  
Extensive employee wellness programs  
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

Ready to join our team? Apply today!

Our Manager-Technical Customer Service jobs earn between $77,800.00 - $116,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Milwaukee, Wisconsin

Salary Range:

$77,800.00 - $116,800.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.