Case Manager - Adult Mental Health (FAST/AOT)

Job Description

Davis Behavioral Health, Inc. is actively recruiting a full-time Case Manager to work in the Adult Mental Health program on the FAST (Community Outreach)/AOT (Involuntary Commitment) team. This position will be based out of the DBH Layton office; however, the majority of the work will be conducted in the community throughout Davis County.

The FAST/AOT Case Manager provides client-centered, trauma-informed, and ethically grounded case management services to individuals in Davis County who qualify as classified as seriously and pervasively mentally ill by a qualifying diagnosis and a combination of other criteria including the need for medications management, inability to perform activities of daily living, are marginally employed or unable to be employed without support, are socially isolated, are on public assistance programs. Some of these clients may have been court-ordered to receive mental health treatment under civil commitment. This role supports clients' engagement with treatment and promotes recovery, autonomy, and community integration. The Case Manager utilizes the Assertive Community Treatment (ACT) model of care to bring hospital level of care and coordination to the client in the community. The case manager facilitates access to needed services, and advocates for clients' rights and dignity throughout their recovery process to reduce the frequency and duration of incarceration, hospitalization and county crisis services.

The position requires demonstrated cultural humility, clinical judgment, strong interpersonal skills, and the ability to form collaborative relationships with clients, natural supports, legal entities, and multidisciplinary providers.

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Essential Job Functions

The FAST/AOT Case Manager must be able to complete the following essential job functions:

• Provide case management using the generalist intervention model: engagement, assessment, planning, implementation, evaluation, termination, and follow-up.
• Monitor compliance with treatment plans and coordinate care with internal teams and community providers.
• Build and maintain therapeutic rapport with clients, respecting their self-determination while promoting engagement in services and substance use and mental health recovery.
• Assist clients in accessing resources including but not limited to medical, dental, legal, financial, housing, and transportation services.
• Educate clients and their families or other natural supports about substance use, mental illness and how to support the client in recovery and maintenance.
• Provide skill-building support to increase independence in activities of daily living (ADLs) and instrumental activities of daily living (IADLs).
• Conduct outreach and engagement with clients who are not actively participating in services or who have recently shown an increase in symptoms or decrease in wellness.
• Participate in multidisciplinary care planning and coordinate treatment needs with intake, psychiatry, and therapy teams.
• Maintain timely, accurate documentation in compliance with agency and licensing standards (within 24 hours).
• Safely operate a company vehicle and transport clients to and from appointments when needed.
• Meet both monthly and annual productivity standards for direct service.
• Participate in required training and maintain position specific certifications, including but not limited to CPR/AED and administration of Naloxone, case management trainings, daily living assessment skills and maintaining SSW licensure or TCM certification including attending to the CEU requirements.
• Carry out other duties as assigned in support of client care and program goals.
• Other duties and responsibilities as needed and assigned.

The FAST/AOT Case Manager is expected to uphold the core social work values of service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence. This includes maintaining client confidentiality, practicing within one's scope of competence, engaging in ongoing professional development, and advocating for the rights and needs of vulnerable individuals involved in the civil commitment process.

Position-specific Job Functions

In addition to the essential job functions outlined above, the following responsibilities are assigned to your specific position.

• Outreaching clients who are not attending appointments or are dodging treatment
• Coordinating client needs and status with other DBH units.
• Ability to build professional relationships with community partners
• Coordinating physical outreach of clients not engaged in treatment
• Building multi-disciplinary teams to support client wellness and recovery
• Addressing emergent needs as soon as possible once identified
• Monitoring and responding to company communications in a timely manner through Email/TEAMS/Text in accordance with HIPPA regulations
• Any other duties and responsibilities and needed and assigned.

Introductory Period

All new employees at DBH have a 6-month introductory period to assess whether they can perform the essential functions of the job at the expected level, within the specified timeframes, and are a good fit for the job.

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Employment Classification & Schedule

This position is classified as full-time, non-exempt, with a 40-hour per week schedule.

Work schedules at DBH are established to meet the needs of our clients and the agency. Program Supervisors, with the approval of Program Directors, determine the specific schedules for their assigned departments and have the authority to ask employees to work a different shift and/or in a different location on a short-term or permanent basis to meet the departments' needs.

The proposed schedule for this position is Monday through Friday during regular business hours. This position does require flexibility to meet client and program needs, including attending commitment hearings, staff meeting, and other tasks related to completing essential job functions.

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Location

The office for the FAST/AOT Case Manager office is located on the DBH Layton Campus is located at 2250 North Robins Dr., Layton, UT 84041. Work locations include but are not limited to clients' homes, clients family member homes, hospital settings, courthouses, jails, DBH offices, and other locations to help the clients meet their needs.

Significant fieldwork is required, including frequent travel throughout the community to conduct outreach, attend meetings, and provide direct client services. The position may require the use of a personal vehicle; mileage reimbursement is provided in accordance with organizational policies.

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Compensation

The hourly rate for this position is outlined below:

BSW Degree + SSW License

• $25.50 per hour base wage + 1% per year of licensure

Non-BSW Degree

• $21.50 per hour base wage + 1% per year of direct social work experience, up to 10 years.

No Degree + TCM Certification

• $19.00 per hour + 1% per year of direct social work experience, up to 10 years.

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Required Qualifications

Education/Licensure/Certification

Graduation from a college or university with a bachelor's degree in social work (BSW) AND active licensure as a Social Service Worker (SSW) in good standing in the State of Utah. Candidates who meet qualifications to obtain SSW licensure within 6 months of employment may also be considered.

AND

The FAST/AOT Case Manager must complete and maintain certification in First Aid and CPR, Daily Living Assessment (DLA), and all mandatory training assigned to this position.

Underfill Options

Position may be under-filled by an individual who has graduated from a college or university with a bachelor's degree in another social science field (i.e., psychology, criminal justice, sociology, etc.) AND has active licensure as a Social Service Worker (SSW) in good standing in the State of Utah or can meet criteria to obtain licensure within 12 months of hire.

Professional Experience

The ideal candidate will have a working knowledge of mental health and substance use disorder services, community resources, experience working with clients that have severe mental illness, is hardworking, and can work independently as well as in a team environment. Experience in mental health case management or related behavioral health services preferred (1–2 years).

Skills/Abilities/Qualifications

The FAST/AOT Case Manager must possess the following skills, abilities, and qualifications to successfully perform the essential functions of the job:

• Demonstrated cultural competence and commitment to ethical social work practice in accordance with the NASW Code of Ethics.
• Ability to establish and maintain professional boundaries with empathy and respect.
• Effective written and verbal communication skills.
• Strong crisis de-escalation, problem-solving, and advocacy skills.
• Technological proficiency to complete documentation in the field and communicate with team members securely.
• Bilingual (English/Spanish) is a plus.
• Must be at least 18 years old with a valid driver's license and clean driving record

All employees at DBH must successfully pass a pre-employment criminal background check as well as a pre-employment drug screening. Since Davis Behavioral Health works with Federal grants the company and its employees must comply with the Federal drug laws, including no use of medical marijuana.

Physical Demands

Tasks require a variety of physical activities, not generally involving muscular strain, but do require frequent walking, standing, stooping, sitting, reaching, talking, hearing, and seeing. Common eye, hand, and finger dexterity are required for many tasks. Mental application utilizes memory for details, verbal instructions, emotional stability, and discriminating thinking. Periodic interaction with youth or adults in crisis requiring participation in de-escalation processes may occur causing stress or threat of physical injury.

• Must be able to lift up to 50 pounds and perform a range of physical tasks including walking, standing, driving, and navigating stairs.
• Position involves travel to varied community settings including hospitals, homes, courts, jails, and office spaces.
• Occasional high-stress situations may occur involving individuals in emotional or behavioral crisis.
• Must be comfortable working independently in the field with minimal direct supervision.

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Benefits

Davis Behavioral Health, Inc. offers an incredible valuable and comprehensive benefits packages to eligible employees. A copy of the current DBH Benefits Guide is available upon request.

DBH benefits include:

Medical Insurance - The current carrier and network is SelectHealth Share.

• High Deductible Health Plan with a sizeable employer Health Savings Account contribution. H.S.A. administered by HealthEquity.

Dental Insurance - The current carrier and network is Delta Dental.

Integrated Primary Care Clinic - Nice Healthcare. Every day care whenever you need it.

Vision Insurance - Offered by VSP

Flexible Spending Account (FSA) - Administered by APA Benefits.

• Annual healthcare spending limit: $3,300
• Annual dependent care spending limit: $5,000

Retirement

• Utah Retirement System participating agency
• 401(k) - DBH matches up to 2% of annual earnings
• Voluntary employee-funded options available (457 Plan Roth IRA)

Life and Accidental Death and Dismemberment Insurance - Administered by USAble.

• Basic Life and AD&D Benefit Amounts
• Employee:2x your base annual earnings, rounded to the nearest $1,000, to a maximum of $300,000
• Spouse: $10,000
• Child(ren): $5,000 on each eligible dependent child
• Voluntary Life and AD&D Insurance

Long-term Disability - Administered by USAble.

Health Reimbursement Account (H.R.A.) - Offered to employees to voluntarily opt out of DBH medical insurance. Administered by APA Benefits.

Up to $2,600 per year contributed by DBH after required employee contribution.

Voluntary Insurance - Administered by Assurity.

• Voluntary Accident
• Voluntary Critical Illness
• Voluntary Hospital Indemnity

Voluntary Identify Theft Protection - Administered by Allstate Benefits.

Employee Assistance Program (EAP) - Administered by Intermountain Healthcare.

Davis Behavioral Health is an equal opportunity employer.

DBH Criminal Background Check & Drug Screening Disclaimer

Davis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.

Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana.

Further, all employees at DBH must successfully pass a pre-employment criminal background check as part of DBH's licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidate's ability to pass the pre-employment criminal background screening.