Vehicle Rental Representative

Description

Our Murray and Downtown locations are looking for a motivated team member to help customers with their vehicle rental needs while assisting with the day-to-day activity of the branch. This role offers a mix of customer interaction, sales, computer work, and vehicle-related responsibilities.

If you enjoy meeting different people, solving problems, and staying productive throughout the day, this position offers a good opportunity to build customer service and sales experience in a fast-moving environment.

Your Day-to-Day

• Help guests get checked in and on the road by handling rental agreements, reservations, extensions, exchanges, and returns.
• Discuss customers' travel or transportation needs and suggest vehicles that make sense for their situation.
• Introduce customers to optional protection products, upgrades, and other services.
• Process credit card and other payment transactions while ensuring rental paperwork is complete.
• Review vehicles as they leave and return to the location and record relevant vehicle information or damage.
• Coordinate with coworkers to track fleet availability and prepare vehicles for upcoming rentals.
• Use company software to enter rental details and keep customer records current.
• Provide assistance to business clients, repeat renters, and customers using rental vehicles through insurance programs.
• Pitch in with general branch tasks and help keep the location presentable.
• Take on additional duties as needed to support the team and maintain an efficient operation.

Benefits & Perks

• Paid every two weeks
• Sales and performance-based incentive opportunities
• Training provided
• Medical, dental, and vision benefits available to qualifying employees
• Paid time off and holiday pay
• Potential for advancement and additional career opportunities

Ideal Candidate

• High school diploma or GED is preferred.
• Background in sales, retail, hospitality, customer support, automotive services, banking, or a related field is helpful.
• Able to communicate clearly and interact comfortably with a wide range of customers.
• Capable of balancing customer requests, paperwork, computer tasks, and other responsibilities.
• Uses good judgment when addressing customer questions or concerns.
• Reliable and willing to take initiative without needing constant direction.
• Works well with coworkers and contributes to a positive team environment.

Requirements

• Flexible schedule with weekend availability.
• Applicants must be at least 18 years old and authorized to work in the United States.
• A current, valid driver's license and satisfactory driving history are required. Candidates may have no more than two moving violations or at-fault accidents during the last three years.
• Candidates must successfully complete the company's required background screening and drug test before employment.