Landscape Maintenance Account Manager

Position Summary: 

The Client Representative/Production Manager is responsible for managing client relationships, ensuring high standards of quality, profitability, and customer satisfaction; while simultaneously leading, directing and training our production teams in the field. This is a key role that blends operations, sales, and horticultural expertise into a fast-paced, high-expectation environment. This role also has a strong emphasis on leadership and team management. 

Key Responsibilities: 

Client & Account Management 

• Serve as the primary point of contact for landscape maintenance clients. 
• Conduct property inspections and walkthroughs to identify needs and ensure contract compliance. 
• Develop and present proposals, enhancements, and cost estimates. 
• Coordinate all services from proposal to execution with precision and timeliness. 
• Maintain proactive, professional communication with clients. 
• Support billing and collections related to ongoing or extra work services. 
• Conduct quality control visits and maintain work schedules to meet client expectations. 
• Ensure proper documentation for contracts, enhancements, and site changes. 
• Troubleshoot issues in the field and provide quick, effective solutions. 

Sales & Profitability 

• Achieve or exceed annual revenue goals and profitability targets. 
• Identify opportunities for upselling enhancements and new services. 
• Monitor budgets and contribute to job costing and P&L analysis. 
• Maintain accurate estimating and billing records for all services. 

Production Operations

• Production Planning & Scheduling:
  Develop and manage weekly and seasonal production schedules

• Plant Management:
  Oversee all phases of plant production including irrigation, fertilization, pruning, pest/disease control, and proper plant health

• Quality Assurance:
  Maintain Hazeltine Nursery’s quality standards by conducting routine inspections and ensuring plants meet size, health, and presentation expectations.

• Process Improvement:
  Identify and implement efficiencies in production processes to improve

• Equipment & Fleet Management:
  Oversee maintenance and usage of equipment, vehicles, and tools; coordinate repairs and preventative maintenance schedules.

Supervisory & Personnel Responsibilities

• Team Leadership:
  Manage and lead crews to ensure productivity, safety, and quality standards are consistently met.

• Training & Development:
  Train staff on best practices, plant care techniques, equipment operation, and safety procedures.

• Performance Management:
  Assist management with crew performance evaluations, coaching, discipline, and recognition as appropriate.

• Time & Labor Management:
  Review and approve employee timecards and manage labor allocation to maximize efficiency and stay within budget.

• Safety Compliance:
  Participates in regular safety meetings and ensure adherence to OSHA and company safety standards.

Administrative & Financial Responsibilities

• Reporting & Analytics:
  Monitor key performance metrics such as production output, shrinkage, labor efficiency, and cost per unit.

• Forecasting:
  Assists in planning seasonal labor needs, equipment and supply requirements.

Team Collaboration & Communication

• On-Site Leadership:
  Engages with crews to ensure quality, productivity, and team morale.

• Client & Vendor Interaction:
  Support communication with customers and suppliers when needed to ensure satisfaction and smooth operations.

• Meetings:
  Participate in weekly production meetings, planning sessions, and company initiatives.

• Communication Standards:
  Maintain timely and professional communication with team members and leadership.

Company Policy & Professionalism

• Policy Adherence:
  Follow Hazeltine Nursery policies, procedures, and core values.

• Professional Representation:
  Represent the company with integrity, professionalism, and a commitment to excellence.

• Ensures all crew members are in professional and PPE attire

Seasonal & Additional Responsibilities

• Assist with storm preparation and recovery efforts common

• Support special projects, facility improvements, or expansion initiatives.

• Participate in industry events, training, or continuing education opportunities.

• Perform other duties as assigned.

Qualifications: 

• Minimum 3-5 years of experience in landscape account or operations management. 
• Strong horticultural knowledge and technical landscape maintenance skills. 
• Valid and clean Driver’s License. 
• Georgia Certified Landscape Professional (preferred). 
• Proficiency in industry software (Aspire, CompanyCam, GeoTab) and Microsoft Office Suite. 
• Bilingual in Spanish is a plus. 
• Strong written and verbal communication skills. 
• Ability to read and interpret site plans, blueprints, and maintenance specifications. 

The Perks 

• 401(k) plan with company match  
• Medical insurance  
• Dental insurance  
• Vision insurance  
• FSA/HSA  
• PerkSpot  
• Long-Term Disability and Life Insurance 
• Paid time Off  
• Tuition Reimbursement (after one year of service)