(FT) Specialist, Bursar's Office

Provides administrative, clerical, and customer service support for the Bursar’s Office, with a primary focus on cashiering operations and student collections. Serves as point of contact for current, new,  returning and prospective students, answering billing inquiries and guiding them through financial  processes.
• Delivers customer service and support regarding student billing to internal and external clients via multiple modes of communication 
• Responds to requests and refers students to institutional resources 
• Collaborates with various college departments in ensuring the highest level of student satisfaction 
• Performs daily cashiering functions, including processing cash, check, and credit card transactions, processing departmental transmittals, and balancing daily cash drawer and cashier sessions 
• Creates and maintains unique sponsor accounts in accordance with contract rules 
• Works in conjunction with local, state and federal agencies 
• Processes outside scholarships  
• Assists with monitoring and responding to Bursar email account 
• Handles student and sponsor billing and other mailings 
• Maintains student payment plans  
• Assists with student outreach, communications and monitoring of student receivables 
• Works directly with outside collection agency in analyzing aged receivables and new placements 
• Performs reconciliation of agency commission invoice and receipt of collection agency payments 
• Processes SOIL (Set-Off of Individual Liability) payments and related commission adjustments 
• Assists with analyzing student and sponsor accounts and in processing refunds (student, financial aid, student loan) as needed 
• Applies college and departmental policies and procedures in the course of duties 
• Works various One Stop events and supports enrollment initiatives 
• Posts waivers on student accounts
• Maintains files and performs general office duties such as processing mail, maintaining inventory of office supplies and materials
• Performs related duties as assigned 
Education:
• Associate’s degree 

Experience:
• Customer service experience 
• Higher Education employment experience preferred 
• Experience in office and bookkeeping procedures 
• Experience working with Ellucian’s Colleague management information system preferred 
• Experience working with Informer preferred 
• Bilingual a plus 

Competencies and Skills Required:.
• Knowledge of office and bookkeeping procedures 
• Proficient computer literacy to include Microsoft Office products and CRMs 
• Strong interpersonal, communication and organizational skills 
• Analytical skills and ability to give attention to detail  
• Ability to work independently and in a team environmentTerms of Employment:
This position is primarily located at the Mays Landing campus, with a minimum of one day per week at  the Charles D. Worthington Atlantic City campus.  This position may require flexible scheduling to  include evenings and weekends and duties at any Atlantic Cape location.