Supervisor, Contact Center Sales

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

Summary

The Contact Center Sales Supervisor is responsible for leading and developing a team of sales representatives within a contact center environment. This role oversees daily operations, monitors performance metrics, and ensures the team consistently meets or exceeds established sales goals. The position plays a key role in driving sales effectiveness, maintaining service quality, and supporting overall business objectives

Essential Functions

Team Leadership

• Provide leadership and guidance to a team of sales representatives.

• Foster a positive and motivating work environment to enhance team morale and productivity.

• Set clear expectations, goals, and performance metrics for the sales team.

Training and Development

• Develop and implement effective training programs for new and existing sales representatives.

• Conduct regular coaching sessions to enhance the skills and knowledge of the team.

• Stay updated on industry trends and product knowledge to ensure the team is well-informed.

Performance Monitoring

• Monitor and analyze individual and team performance metrics.

• Implement strategies to address performance gaps and drive continuous improvement.

• Provide constructive feedback and recognition to team members.

Work Schedule Management

• Coordinate and manage the work schedule for the sales team.

• Oversee the shift assignments and ensure coverage during operational hours.

• Collaborate with other supervisors and departments to optimize overall workforce efficiency.

Customer Engagement

• Collaborate with the marketing team to develop strategies for customer engagement and lead generation.

• Ensure a high level of customer satisfaction through effective communication and problem resolution.

Remote Work Oversight

• Manage and support the team during remote work on Sundays and Mondays.

• Implement strategies to maintain team connectivity and productivity in a remote environment.

Reporting

• Generate and analyze reports to track individual, individual, and service provider performance.

• Provide regular updates to upper management on sales achievements, challenges, and opportunities.

Education & Qualifications

• Proven experience in sales leadership or supervisory roles.

• Strong communication, coaching, and mentoring skills.

• Knowledge of water heater installation industry or related field is a plus.

• Ability to adapt to a hybrid work environment.

• Proficient in Microsoft Office and CRM software.

• Exceptional organizational and time-management skills.

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.