Collection Officer

Employment Type: Permanent

Hours: 38 hour week

Location: Hybrid - Richmond

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Jackie Peacock - [email protected]

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health and help our teams deliver even greater outcomes.

About the opportunity

The role of the Credit Officer is to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed/collected in a timely and effective manner. In this role you will possess strong written and verbal communication skills, and a strong customer service/support focus. You will have a keen attention to detail and a commitment to streamlining processes while reporting into the Revenue & Collections Manager.

• Manage a portfolio of overdue accounts.
• Follow up outstanding invoices keeping a record to substantiation of Debt
• Liaising with internal and external stakeholders relating to Debtor balances.
• Determine payment arrangements with debtor
• Investigate and reverse payments that are rejected or dishonored
• Report/Flag Doubtful Debtors and provide relevant supporting documents to support recommendation
• Assistance in notifying debtors when on over on under payment has been made
• Raising associated reporting records
• Receipting of revenue when required

What you'll bring

Your resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional person-centered care.

To thrive in this role, you will have:

• High level of accuracy and attention to detail
• Skills of Microsoft Excel, including VLookup and reporting to work independently
• Experience working in a fast-paced complex environment
• Clear ability to escalate decisively, clearly and with confidence
• Excellent customer service
• Excellent phone manners
• Excellent negotiation and communication skills
• Experience with Aged Care/Home Care collection highly desirable
• High data entry skills/speed

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. 

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.