Sr. Business Analyst

St. Jude is where those with a passion for making a difference come to break new ground. Located in Memphis, Tennessee, the mission of St. Jude Children’s Research Hospital is to advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. We are leading the way the world understands, treats and defeats childhood cancer and other life-threatening diseases.

We are looking for a highly talented Sr. Business Analyst to join our growing clinical research informatics team to support the development, implementation, and support of a robust clinical research data environment. Throughout the institution, across the clinical, research, administrative, and operational domains there are many clinical research customers who need access to accurate and consistently defined data to drive insightful analytics and support the broader research mission of the organization. This Sr. Business Analyst will be responsible for putting a structured program in place to enhance the ability for St. Jude to meet our mission and participate even further in the global research community.

Job Responsibilities:

• Proactively engage with stakeholders & vendors to support delivery of solutions in line with business plans.
• Apprise on development and vision of strategies for in partnership with business stakeholders and IT peers.
• Oversee all requirements including new demands as well as escalations for operational requests with assigned departments.
• Lead activities related to education of business teams around strategy, services, and capabilities, as well as IT change management & communication.
• Inform and implement IT change and communication management plans across assigned departments.
• Develop business cases/proposals for programs and projects based on understanding of departmental roadmap.
• Develop presentation materials, documents, etc. for programs/projects and present materials to stakeholders.
• Assist with project management responsibilities.
• Guide and direct team members around processes/systems/issues related to business aspects as well as services and process capabilities.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Minimum Education and/or Training:

• Bachelor’s degree in computer science, engineering, business or related field required.
• Master's degree preferred.

Minimum Experience:

• Minimum requirement: 4+ years of experience in a comparable client-facing IT role.
• Experience working with structured Software Development Lifecycle (SDLC) methodologies.
• Exposure to diverse business ecosystems of moderate complexity in pharma, healthcare, biotech and/or research organization preferred.
• Demonstrated history leading discussions and documenting resulting business and/or technical requirements, user stories and process flows.
• Experience translating business requirements to technical/system requirements.
• Demonstrated ability to work with mid to senior-level business leaders.

Licensure, Registration and/or Certification Required by Law:

• None

Licensure, Registration and/or Certification Required by SJCRH Only:

• None

Special Skills, Knowledge and Abilities:

• Ability to think critically, draw insights and connect the dots. Openness to change and adapting to changing times with resilience and flexibility.
• Is able to apply knowledge/skills within own area to deliver tasks with limited guidance
• Ability to look at data more critically and draw meaningful conclusions. Conducts root-cause analysis as needed. Quickly rebounds from setbacks, including creating viable plans to move forward. Helps others understand the need for change and adapt to it.
• Skills in communicating complex ideas effectively to diverse audiences and influence others to see different points of view.
• Effectively relays understanding of diverse perspectives. Can handle communication upwards and downwards as needed. Presents information in a clear, well thought out way and tailored to the audience.
• Focus on setting high targets, following through with actions, and achieving results. Ability to anticipate roadblocks and circumvent challenges.
• Shows support for the new direction even when the details have not been finalized. Uses a data-driven approach to spot early indications of underperformance and takes corrective actions. Celebrates successes. Works with partners in their function to find the best solutions that align with functional priorities. Works effectively to find solutions.
• Business analysis skills and ability to elicit and understand business/process/system requirements and translating into tech. needs.
• Demonstrates strong knowledge/skills within area on a consistent basis to solve complex problems independently
• Breaks down IT challenges faced by business stakeholders into actionable steps with a solution mindset. Independently gathers, and documents complex stakeholder requirements effectively using business analysis tools and elicitation techniques. Works with internal customers to define and agree on functional specifications within own app/domain area.
• Skills in prioritizing and addressing needs from multiple customers/stakeholders with a focus on efficient, responsive, high-quality/fit-for-purpose delivery.
• Promptly and effectively responds to customer queries and requests. Explores optimal solutions for customer needs. Escalates/redirects effectively for quicker customer support.
• Ability to take accountability for work outcomes and proactively account for interdependencies across adjacent work areas.
• Is aware of interdependencies across work and considers all parts of the work and its impact while executing own work. Collaborates across scrum teams and contractors to deliver common team goals. Navigates and flexes work style to requirements that can change frequently, continues to communicate and influence others.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate. This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $86,320 - $154,960 per year for the role of Sr. Business Analyst.

Explore our exceptional benefits!

We are committed to a human-centered hiring experience. Technology may support portions of our process, but recruiting decisions involve human review and engagement. Learn more about our approach to AI.

St. Jude is an Equal Opportunity Employer

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.