- Location
- Belgrade, Serbia
- Type
- Full-time
- Department
- Customer Service
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
Job Description – Functional Application Support & QA Analyst
About the Role
We are looking for a curious, analytical, and user-oriented Functional Application Support & QA Analyst to join our team. In this role, you will act as the bridge between our users and our development team, ensuring that our web application delivers a high-quality user experience.
You will be responsible for providing functional support to users, investigating issues, reproducing bugs, and validating new features before they are released. This position requires a strong understanding of business processes, solid analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
This is an excellent opportunity for someone with an initial experience in software testing or application support who enjoys problem-solving and working closely with product and development teams.
Key Responsibilities
Functional Testing (Manual QA)
- Perform functional testing of new features, enhancements, and bug fixes before release.
- Validate that implemented functionalities meet business requirements.
- Identify, reproduce, document, and follow up on software defects.
- Participate in regression testing to ensure existing functionalities remain stable.
- Collaborate closely with developers and product teams to clarify requirements and verify fixes.
- Contribute to the continuous improvement of testing processes and quality standards.
User Support
- Provide functional support to application users by answering questions and resolving issues.
- Investigate reported incidents and determine whether they are caused by user misunderstanding, configuration issues, or software defects.
- Gather detailed information from users to reproduce and analyze reported problems.
- Translate user feedback and business needs into clear, actionable information for developers.
- Act as the main point of contact between users and the development team throughout the issue resolution process.
Functional Investigation
- Investigate application behaviour using database queries and available technical tools.
- Use SQL, MongoDB to analyze data and troubleshoot functional issues.
- Validate data consistency and identify root causes of functional problems.
- Develop a strong understanding of business workflows and application processes to support investigations effectively.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a related field (or equivalent experience).
- First experience in software testing, application support, or a similar role.
- Experience performing manual functional testing.
- Basic knowledge of SQL and MongoDB queries for data analysis and troubleshooting.
- Strong analytical and problem-solving skills.
- Excellent communication skills, with the ability to adapt technical information to different audiences.
- User-oriented mindset and empathy when interacting with users.
- Ability to understand complex business processes and translate them into functional requirements.
- Organized, detail-oriented, and capable of managing multiple priorities.
- Willing to learn
Nice to Have
- Experience with Databricks.
- Experience working in an Agile environment.
- Familiarity with bug tracking and project management tools (such as Jira or Azure DevOps).
- Experience writing SQL queries for investigation and validation.
Technical Skills
- Manual functional testing
- SQL
- MongoDB (queries)
- Bug reporting and tracking
- Business process analysis
Soft Skills
- Strong analytical thinking
- Attention to detail
- Excellent communication
- Collaboration with cross-functional teams
- Curiosity and willingness to learn
- Ownership, accountability and autonomy
- Problem-solving mindset
What We Offer
- Opportunity to play a key role in the quality and continuous improvement of a business-critical web application.
- Close collaboration with product, development, and business teams.
- A Job that will give you a general overview of the Business processes as much as technical insights
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [email protected], Asia applicants - [email protected], EMEA applicants - [email protected].
