- Salary
- $39k – $49k/yr
- Location
- Payson, AZ, AZ, US
- Type
- Full-time
- Education
- High School
- Source
- GovernmentJobs
Description
The purpose of this position is to facilitate the process of new case filings in the court. Assisting with customer service over the phone or in person. Processing mail, motions and completing other procedures as required for case management. Customer assistance more detailed in nature relating to civil matters, orders of protection, injunctions of harassment and forcible detainers. Assisting criminal clerk with sentencing more detailed in nature for criminal cases requiring fine and surcharge details.
This position processes incoming cases and orders, maintains files, provides customer service and provides backup assistance as a criminal clerk.
SUPERVISORY RESPONSIBILITIES |
| |
This position does not supervise other employees. | ||
ESSENTIAL DUTIES AND RESPONSIBILITIES | TIME SPENT | |
| 60% | |
| 20% | |
| 10% | |
| 10% | |
|
| |
BUDGET RESPONSIBILITIES |
This position has no responsibility over any types of budget. |
PROJECT RESPONSIBILITIES |
This position does not have project responsibilities. |
ORAL COMMUNICATION DUTIES |
This position trains colleagues, explains County procedures or processes and responds to public inquiries. |
WRITTEN COMMUNICATION DUTIES |
This position creates or edits documents, internal memos, emails, formal letters and reports. Writes basic correspondence to customers, prepares forms for files and copies for customers. |
INTERACTIONS WITH THE GENERAL PUBLIC |
Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person. |
INTERACTIONS SPECIFICALLY WITH CUSTOMERS |
Always (More than 85% in a year) |
|
KNOWLEDGE REQUIRED |
Clerical; customer and personal service; computers; copies; fax and other standard office equipment. |
SKILLS REQUIRED |
Active learning; active listening; critical thinking; communicating diplomatically; customer service; time management; multi-tasking; typing and data entry. |
ABILITIES REQUIRED |
Ability to focus; multi-task; maintain calm demeanor in stressful situations. The employee must be experienced with the work routine and use judgment in determining the most appropriate procedures and or guidelines utilized. Independent judgment is required to select and apply the most appropriate available solutions and resources. Supervisor provides general instructions and reviews work to remain aware of progress, work methods and technical accuracy. In many cases the work requires self-checking requiring specific outcomes to occur before proceeding. Must memorize and recall process and procedures, rules and laws. |
PHYSICAL DEMANDS |
|
WORK ENVIRONMENT |
Incumbents in this position constantly spends time in office environment, in lobby, reception area. |
SAFETY RISK EXPOSURE |
Incumbents in this position are generally not exposed to safety risk; occasionally may become exposed to telephone and in person verbal abuse by customers or citizens, and/or emotional individuals. Incumbents may occasionally be exposed to individuals with weapons or out of control individuals. |
PROTECTIVE GEAR & SAFETY MANUALS |
Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. |
CONSEQUENCES OF ERROR |
Potential errors can result in minor delay or inconvenience. Errors can be detected early. |
