Bus Mgmt Analyst III (12 months STA)

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

This is a 12-months short term assignment.

Mandate:

BPM  is responsible for the strategic direction and establishment of learning and performance enablement solutions to build capabilities for CFM colleagues. 

• Covers a spectrum of activities including program design, design inputs for program evaluation, learning consultation and supporting needs analysis with in-depth learning design/content design analysis, working in collaboration with broader enterprise partners.

• Bringing in best in class and innovative specialized industry knowledge and development.

• solution

• Working in close partnership with business subject matter experts (SMEs) and Business Leaders to design targeted and large-scale learning interventions. This collaboration ensures that training solutions are aligned with organizational needs and priorities, whether for functional learning or onboarding programs.

• The Learning Designer recommends an optimal mix of learning activities for each solution. This blend may include instructor-led sessions, self-led modules, virtual-led instruction, hands-on activities, performance support resources, and web-based learning formats.

Role: develop, deliver, and implement learning for Canadian Fraud Management Colleagues, aligning with CFM's strategic goals and using multi-modal methods based on the Learn, Practice, and Validate model.  Accountabilities include but are not limited to:

Customer

• Design and contribute to learning and development programs, including instructional frameworks (LNA), content development, learning maps, prototypes and drafts, narrative scripts, and storyboards across multiple delivery modalities.

• Apply business skills, capabilities, tools, and resources to support a blended learning approach across the full learning lifecycle, including continuous learning and improvement.

• The Learning Designer recommends an optimal mix of learning activities for each solution. This blend may include instructor-led sessions, self-led modules, virtual-led instruction, hands-on activities, performance support resources, and web-based learning formats.

• Ensure learner accessibility and principles of diversity and inclusion, in alignment with the TD Brand Standards.

Shareholder

• Prioritize and manage own workload to meet SLA requirements for service and productivity.

• Deliver effective, planned and consistent SME and stakeholder engagement and deliverables, including regular and effective SME communications and updates, whether virtual or in person.

• Ensuring projects and learning solutions meet high standards and achieve success criteria while managing scope, risks and stakeholder engagement, and problem resolution.

• Ensure all learning solutions include both an appropriate evaluation & measurement plan and an agreed maintenance plan to enable both program impact. 

• Provide subject matter expertise in design, including knowledge of external best practices, emerging trends, and vendors; maintains best practices in areas of design; stays current in learning consulting, program evaluation and measurement.

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite (i.e., adhering to design process, SOP, etc.)

Colleague

• Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.

• Support the team by continuously enhancing knowledge /expertise in own area and participate in knowledge transfer within the team and business.

• Own your own personal growth and development, including cross training others amongst team to support in their growth, when applicable.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce.

• Lead, motivate and develop relationships with internal and external business partners /stakeholders to develop productive working relationships.

Qualifications:

• Strong business acumen/process knowledge in fraud operations

• Experience in learning design/delivery would be a critical asset.

• Undergraduate Degree and/or 3-5 years relevant experience

• Track record of impact and influence, critical thinking, problem solving, presentation, detail oriented

• Strong Microsoft suite skills (Excel, PPT, word)

• Confidence and ability to work independently on initiatives end-to-end.

• Ability to translate complex business processes, policies and SME knowledge into clear, practical learning solutions

• Strong stakeholder management and SME partnership skills. Including the ability to ask the right questions, challenge assumptions, and drive decisions.

• Experience designing across multiple learning modalities, including facilitator-led learning, digital learning, simulations, job aids and assessments.

• Ability to manage ambiguity and evolving requirements, bringing structure and recommendations forward

• Strong project management and organizational skills, including managing timelines, dependencies, reviews and multiple workstreams

• Experience incorporating governance, risk, compliance and quality review requirements into the design process

• Experience with scenario-based or practice-based learning, especially simulations or realistic learning

• Continuous improvement mindset, using learner feedback, business insights and performance data to refine solutions

• Strong written communication skills, including concise business writing, storyboarding and executive-ready materials

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet