- Location
- Cairo
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Education
- Bachelor
- Source
- RecruiterFlow
Description
German-Speaking Operations Manager
Location: Egypt
Work Model: Office-based
Language Requirement: German C1 or higher
The Opportunity
Our client is looking for an experienced German-speaking Operations Manager to lead and support operational teams in a fast-paced customer service environment.
The successful candidate will be responsible for driving operational performance, supporting team leaders and ensuring that service delivery, quality and customer experience targets are consistently achieved.
Key Responsibilities
- Lead and manage day-to-day operations and operational performance
- Drive achievement of KPIs, SLAs and customer service targets
- Provide leadership, coaching and performance management to operational teams
- Support Team Leaders in achieving individual and team objectives
- Monitor productivity, quality, attendance and overall performance
- Identify operational challenges and implement effective solutions
- Ensure adherence to company processes, policies and quality standards
- Analyse operational reports and performance data to identify improvement opportunities
- Work closely with internal stakeholders to improve processes and customer experience
- Promote a positive, high-performance team culture
Key Requirements
- German proficiency at C1 level or higher
- Proven experience in Operations Management, preferably within a BPO, contact centre or customer service environment
- Strong leadership and people-management experience
- Demonstrated experience managing KPIs and operational targets
- Excellent spoken and written communication skills in German and English
- Strong analytical and problem-solving abilities
- Ability to work in a fast-paced, target-driven environment
- Strong stakeholder management and organisational skills
- Minimum Bachelor's degree / Graduation preferred
Help us match you with the right opportunities
The more information you provide, the better we can match you with relevant career opportunities.
We’ve designed this profile to help our recruiters, search technology and AI quickly identify roles that align with your skills, experience, preferences and career goals.
It takes around 5 to 10 minutes to complete, but you’ll only need to do it once.
The more complete your profile, the better your chances of being matched with suitable opportunities.
The more information you provide, the better we can match you with relevant career opportunities.
We’ve designed this profile to help our recruiters, search technology and AI quickly identify roles that align with your skills, experience, preferences and career goals.
It takes around 5 to 10 minutes to complete, but you’ll only need to do it once.
The more complete your profile, the better your chances of being matched with suitable opportunities.
Skills
Customer Service
