Director, Operations

Operations Management for the region

Including, but not limited to:

• Facility management

• Supply requisition

• Employee hiring, firing, training and record-keeping

• Preparing, writing and conducting employee performance reviews and recommending appropriate merit increases

• Participating in developing, modifying and executing company policies and procedures

• Shipping

• Receiving

• Inventory Control

Manages various business goals including, but not limited to:               

• Labor Rate Goal as a percentage of sales

• Productivity Goals

• Receiving and Put-away Specification Goals

• High Velocity Bins Replenishment

• Shipping Specification Goals

• Shipping Accuracy (Shipping errors)

• Inventory Accuracy  (Ghost Inventory, Cycle adjustments, etc.)

• Safety and department security

Minimum Job Requirements

• Bachelor’s degree in Business, Management, Logistics, Supply Chain or related discipline with a minimum of 8 -10 years of related WH management expertise or an equivalent combination of education and experience

• Warehouse procedures, forklift training, licensing, hazardous materials, worker’s compensation, disaster recovery, evacuation, and materials handling

• Worker’s compensation

• Minimum of 10-15 years of related operations/warehouse experience

• Minimum of 7-10 years of people management experience

• Demonstrated proficiency with shipping, receiving and inventory control processes and procedures

• Demonstrated business communications skills, including negotiations and presentations skills

• Familiarity with and ability to use Microsoft Office applications

• Ability to travel throughout the US (25%)

• Current driver’s license and the ability to maintain a clean driving record

Core Competencies and Job Standards

• Demonstrated proficiencies and skills with developing, implementing and executing policies and procedures relating to WH Operations

• Business communications, contracts management and negotiations skills 

• Demonstrated skills in influencing and persuading employees at all levels on a cross-functional basis

• Demonstrated skills in managing concurrent projects within specified timeframes

• Distribution/warehouse/operations expertise

• Shipping, receiving and inventory control processes and procedures

• Strategic, operational and tactical planning skills

• Project management skills

Principal Challenges and Accountabilities

OPERATIONS

• Senior management to measure the performance and success of the operation reviews goals and performance.

• Resource and budget planning

• Labor, materials and overhead cost control (i.e. traces losses, solves discrepancy problems, meeting daily shipping schedule, assures inventory control)

• Schedules and On-time performance (i.e. meeting daily shipping schedule, maintains high level of “on-time delivery” performance

Decisions and Judgment

OPERATIONS

• Required to make informed decisions that affect department operations resulting in negative or positive impact to the company, vendors and customers.

• Resource and budget planning

• Manages labor, materials and overhead cost control (i.e. traces losses, solves discrepancy problems, meeting daily shipping schedule, assures inventory control)

• Manages schedules and On-time performance (i.e. meeting daily shipping schedule, maintains high level of “on-time delivery” performance

• Prepares management reports

Internal/External Interfaces

• Guiding and advising the senior leadership team

• Actively participate in industry organizations and represent the company in their meetings

• Represents and functions as a liaison to attorneys, governmental regulatory agencies, insurance companies and individuals, investigating any incidences that may result in asset, property or human loss

• Meets and works with the company’s executive management team and make presentations

• Point of contact for emergency personnel

Essential Mental Functions

• Utilizes organizational, planning and management skills  (70%)

• Utilizes personal computer (20%)

• Numbers and detail oriented (10%)

Essential Physical Functions

• Reaching, - occasional (<5% of time)

• Standing –occasional to continuous  (30% to 40% of time)

• Sitting – intermittent to continuous (20-30%)

• Bending, kneeling, crawling –occasionally (5-10% of the time)

• Manual dexterity –continuous

• Domestic travel within the US (25-40%)

Tools, Materials and Equipment Used

• Standard office equipment, including personal computer, fax machine, copier, telephone and hand-held calculator.  Microsoft Office applications and specialized software