Senior SaaS Systems Administrator

The Senior SaaS System Administrator plays a central role in ensuring the reliability, security, and performance of the company’s cloud-based platforms and internal SaaS applications. This position supports both operational excellence and continuous improvement by managing day-to day administration, optimizing system configurations, and partnering with engineering, security, and service delivery teams.

KEY RESPONSIBILITIES

You will:

• SaaS Platform Administration
  • Manage, configure, and maintain core SaaS applications (e.g., Microsoft 365, Atlassian, Salesforce, ServiceNow, Slack, and other enterprise tools).
  • Oversee user lifecycle management, including provisioning, deprovisioning, access control, and license optimization.
  • Monitor system performance, availability, and usage patterns to ensure optimal operation.
• Security & Compliance
  • Implement and enforce security best practices across all SaaS platforms, including MFA, SSO, RBAC, and conditional access policies.
  • Collaborate with the company’s security teams to support audits, risk assessments, and compliance initiatives (ISO 27001, SOC 2, GDPR).
  • Monitor for suspicious activity, misconfigurations, and vulnerabilities within SaaS environments.
• Automation & Optimization
  • Develop and maintain automation scripts and workflows to streamline administrative tasks and reduce manual effort.
  • Identify opportunities to improve system efficiency, reduce costs, and enhance user experience.
  • Support integration efforts between SaaS platforms using APIs, web hooks, and automation tools
• Incident & Problem Management
  • Troubleshoot and resolve SaaS-related incidents, service disruptions, and performance issues.
  • Act as an escalation point for complex technical issues raised by service desk or internal teams.
  • Maintain documentation, runbooks, and knowledge base articles.
• Collaboration & Stakeholder Support
  • Work closely with engineering, IT operations, cybersecurity, and business stakeholders to understand requirements and deliver solutions.
  • Participate in vendor management activities, including evaluating new SaaS tools and managing renewals.
  • Support onboarding and training initiatives for new tools and features.

QUALIFICATIONS:

• Proven experience managing and supporting SaaS-based systems and platforms, ideally in a senior or leadership capacity.
• Experience leading or mentoring teams responsible for SaaS operations, administration, and service delivery.
• Strong understanding of core security concepts related to SaaS environments, including:
  • Role-Based Access Control (RBAC)
  • Identity and Access Management (IAM)
  • API security
  • Authentication and authorization principles
  • General SaaS security best practices
• Ability to assess and manage security risks associated with business-critical SaaS applications.
• Experience driving operational excellence, governance, and system reliability across SaaS platforms.

Work Schedule: Monday to Friday

Shift Schedule: Mid-Shift (3x onsite)

Location: BGC, Taguig City