Specialist, Master Data, Customer to Cash

We are now looking for an Specialist, Customer Master Data to join our Lead to Cash, Master Data Team located in UPM Business HUB Poland in Wrocław.  

Greetings from your future manager  

“Welcome to the Customer Master Data team! You are joining a team I am genuinely proud of — a group of strong, independent people who know their work, take ownership and can always be counted on. We understand data, processes and stakeholder collaboration inside out, but what truly makes this team special is the way we work together. We support one another, share knowledge openly and step in whenever someone needs help. There is a lot of expertise in this team, but also a lot of trust, honesty and good energy. I am truly happy to welcome you and excited to see what you will bring to the team — not only through your experience and ideas, but also through your own personality and way of working. I hope you will quickly feel that you have found a place where you can grow, contribute and simply enjoy being part of the team.” - Kamila, Master Data Manager 

What you will do  

• Maintain Customer-to-Cash Customer Master Data in line with company policies, data standards and working instructions, while continuously improving data quality and the way we work. 

• Actively manage business relationships, take end-to-end ownership of requests and issues, and ensure they are followed through to a timely and effective resolution. 

• Perform data cleansing activities to identify and remove outdated, unused or duplicate data, improving business usability, compliance and risk prevention. 

• Contribute to the development of service procedures, policies, standards and tools in close cooperation with the Manager and colleagues. 

• Continuously identify improvement opportunities and explore new ways to automate and simplify data management activities. 

• Use AI-enabled tools and solutions to support data analysis, identify inconsistencies, streamline repetitive tasks and improve the quality and efficiency of daily operations. 

• Stay curious about new technologies and actively contribute ideas on how AI, automation and digital solutions can enhance master data services. 

• Promote consistent ways of working, service excellence, continuous improvement and meaningful measurement of data quality and performance. 

• Encourage collaboration, knowledge sharing and the use of master data best practices across the organization. 

• Ensure that all relevant policies, guidelines and data standards are consistently followed in daily work. 

• Combine attention to detail with a broader business perspective, understanding how accurate customer data supports smooth processes, better decisions and a positive customer experience. 

Who you are 

• You have a bachelor or master’s degree in a relevant field of study 

• You have preferably 2-3 years of related work experiences 

• You are fluent in English and appreciate working in a truly international environment 

• You have working knowledge of CTC process and related master data management (e.g. customer / business partner, bank master) 

• You have basic understanding of master data life-cycle and the relationships in the enterprise level application landscape such as ERP, Customer Relationship Management (e.g. Salesforce), Reporting Solutions, Analytics and downstream business applications 

• You are confident in using Excel; it is a plus if you are familiar with Power BI, and a great advantage if you have experience in automated solutions and use of robotics in data management activities 

• You are a self-directed, responsible and proactive doer with customer service mindset; you take the ownership and get things done in an efficient and professional way 

• You have good communication skills to liaise with our internal customers, team members and other stakeholders – together we aim higher! 

• You are comfortable working in a matrix organization and managing multiple networks across an enterprise 

• You have a proven passion for the data quality discipline; methodical way of working and good attention to details are beneficial in this role 

• You have practical knowledge of AI tools and use them responsibly in data-related activities to support analysis, improve data quality, automate repetitive tasks and increase operational efficiency. 

This is what we offer to you  

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.   

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.  

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.  

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.  

Learn about our Rewarding and our Ways of working  
  

Additional information about the position