SMB Expansion Account Executive

SMB Expansion Account Executive

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for: 

RingCentral’s SMB Sales team gives small-to-medium-sized businesses the game-changing mobility, connectivity, and collaboration solutions they need to compete and grow. As an SMB Expansion Account Executive, you will maintain and increase existing customer revenue streams through upselling, cross-selling, and generating referrals while helping customers maximize the value of their RingCentral solutions. 

Job Responsibilities:

• Maintain and increase existing customer revenue stream within the Small to Medium-sized business space through upselling and cross-selling activities and generating referrals.

• Manage account portfolio through successful execution of Customer Touchpoint Strategy to improve customer lifespan.

• Ensure timely and successful delivery of solutions according to customer needs and objectives.

• Collaborate closely between the customer and internal teams.

• Monitor account usage and drive customer’s product and feature adoption.

• Update customer profile to map out business updates, changes, and account growth throughout the course of the customer’s RingCentral journey.

To succeed in this role you must have experience in:
 

• Minimum of 2 years of B2B Sales experience.

• Account Management Experience and/or Client-focused Solutions Selling.

• Experience in sales forecasting and pipeline management.

Desired Qualifications:

• Bachelor's degree or equivalent years of work experience.

• Ability to communicate, present, and influence decision-makers at all levels of an organization.

• Effective presentation and negotiation skills.

• Ability to build and maintain customer relationships.

• Vibrant and upbeat attitude, inclined to perform and get things done.

• Natural relationship builder with trustworthiness, performs consistently well, and strong work discipline.

• Salesforce CRM experience is a plus.

• Amenable to working night shifts.

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale.

We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations.

Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates

transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance.

At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.

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