Dealer Program Manager

Inside the Role

The Program Manager will lead DTNA’s Dealer Sales Programs. The role will focus on defining how dealer performance is measured, setting targets and reward levels, and running the Dealer Sales Program through each cycle in close collaboration with cross functional partners.

Example activities include building the performance baseline for each cycle, setting target tiers and reward levels, communicating targets and outcomes to dealer principals, and tracking dealer performance against targets.

The Program Manager is expected to work closely with Sales, Finance, Pricing, Legal, and Distribution Strategy and Ops teams, translating performance and financial data into clear decisions and dealer-facing communication. The role requires a strong willingness to learn DTNA's dealer network, products, and commercial priorities, while progressively taking on more complex programs and strategic responsibilities over time.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Lead oversight and governance of Dealer Incentive Programs from end-to-end
• Define how dealer performance is measured and ensure measures reflect commercial outcomes
• Set performance targets and reward levels with input from Sales and Finance based on established methodology and Excel/Tableau based tools
• Lead meetings with senior leaders to provide program updates and make decisions on program design choices at each cycle reset
• Maintain resources on targets, terms, and reward outcomes for network communications
• Track performance through the cycle and work with field sales to address gaps
• Manage incentive reviews and approval with Finance at cycle close
• Additional duties as assigned

Knowledge You Should Bring

• Experience with Microsoft Office products, including advanced proficiency in Excel and Tableau
• Experience in parts sales operations, commercial operations, or program management
• Track record of owning a program or process end-to-end
• Comfort working with performance and financial data to support decisions
• Strong communication skills and ability to work collaboratively across teams
• Sales and/or Marketing experience is desirable but not required
• Experience with dealer, franchise, or distributor networks is desirable but not required
• undefined

Exceptional Candidates Might Have

• The ideal candidate is an experienced and highly analytical professional who enjoys working on financial and commercial topics, who is interested in running processes and programs end to end and that feels comfortable working in close interaction with multiple business functions. They are collaborative, commercially minded, detail oriented and creative.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.