Field Service Technician Trainee

We are seeking a Field Service Technician Trainee based out of our branch office in Tacoma, WA.

What’s in it for you?

• Competitive salary.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

What you’ll be doing…
As a Service Technician Trainee, you will create an Exceptional Client Experience while you learn to perform onsite repair and installation assistance on a variety of dental equipment. Developing your skills in client relationship building and positive communication, along with your technical skills, are key to success in this role. This is a hands-on training position that will be learning how to troubleshoot, repair, and install dental equipment. You will deliver equipment to jobsites and clients offices when needed to support the team and operational needs. The Service Tech Trainee requires strong technical aptitude for mechanical systems, exceptional customer service skills, and the ability to quickly gain proficiency in technical skills.

What success looks like…

• DEPENDABILITY: Your daily tasks are completed in a timely and thorough manner, ensuring all activities, records, data, and processes are kept highly organized, accurate, and up-to-date.
• COMMUNICATION (SALES): You communicate exceptionally well with your team, branch associates, Burkhart clients, and others, support collaboration between sales and service, and you keep everyone in the loop.
• EXCEPTIONAL CLIENT SERVICE: You go above and beyond in order to provide an Exceptional Client Experience. Your communication and customer service skills are effective, respectful and consistently of the highest quality.
• PRODUCTIVITY: You work efficiently to meet deadlines, performance and productivity standards and independently manage your workload.
• TECHNICAL SKILLS (SERVICE): You perform complex repairs and installations with a minimal call back rate.
• PROFESSIONAL DEVELOPMENT: You actively seek out learning opportunities to grow your knowledge and experience, progressively accept new responsibilities and job duties, and demonstrate continuous learning in your role.

What you’ll need…

• High school diploma or GED equivalent.
• Ability to travel by car to client offices, meetings, trainings, and events as assigned.
• Maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position requires you drive a variety of vehicles, none of which require special commercial licensing.

Preferred Additional Education and/or Experience:

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.

Salary Info:

• Salary Range of $21.00 - $25.00 per hour. In addition to base pay, Field Service Technicians are eligible for quarterly productivity bonuses and annual profit sharing.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who we are…
Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client’s success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers.

We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate’s education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success.

Please visit our website: https://www.burkhartdental.com/career-opportunities

Burkhart is an EEO/AAP Employer and a VEVRAA Federal Contractor

At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.