Associate Chief Quality Officer

Location

New York, New York

Shift:

Day (United States of America)

Description:

New York Presbyterian Hospital

Position Title: Associate Chief Quality Officer/Associate Chief Medical Officer- Facility

Reports to: Campus COO with matrix reporting structure to Vice President, Quality and Patient Safety and Vice President, Sphere CMO

Position Summary Overview
The ACMO/ACQO is a physician leader that helps establish a results-oriented partnership with the local clinical community and other key stakeholders including Clinical Chiefs. The ACMO/ACQO serves as a member of the local executive leadership team along with the CNO, COO, and VP Operations. This role will be responsible for clinical and quality outcomes as well as growth and efficiency targets. They will be a scholar and educator who is a subject matter expert in and possesses a deep understanding of systems and quality improvement methodologies (LEAN, 6 Sigma, Change Management, Human Factors, and Root Cause Analysis), continuous improvement, and innovation.

In the Associate Chief Quality Officer role, the candidate is responsible for all aspects of quality and patient safety for their assigned facility and will be the lead physician at their site. They will be accountable and have ownership of all relevant clinical quality and safety metrics and outcomes. The ACQO will oversee the facility quality chairs and partner with them to develop, drive and sustain quality improvement efforts.

In the Associate Chief Medical Officer role, the candidate will be responsible for local clinical programs, service lines, and medical affairs by supporting strategic goals of their assigned campus as set by the executive team (COO and CMO). They will oversee unit medical directors and clinical care management/team model as well as developing and maintaining policies and standards of care for the site. This role will have direct oversight over the Physician Assistant Service where applicable.

They will work closely with Physician Quality Leaders (PQLs), as well as SVPs, VPs, and Directors across the organization including, but not limited to, Quality and Patient Safety, nursing, operations, human resources, ambulatory care network, strategy, finance, legal, IT, analytics, and patient services.

Essential Job Duties:
The ideal candidate would possess excellent communication skills, the highest integrity and ethics, and quantitative and analytic skills. The candidate must be an effective educator, communicator, and leader, capable of leading change and collaborating with diverse teams across the enterprise. Integrity, professionalism, resilience, conscientiousness, innovation, proactivity, and adaptability are critical, as well as a passion for improving systems and ensuring the safety of patients, healthcare personnel, and visitors.

• Lead PA teams and Medical Directors specifically with regards to driving efficiency, quality and safety outcomes.
• Drive patient throughput in partnership with CNO and Operational leaders.
• Lead Medical Director meetings to discuss progress on institutional targets (QPS, PX, OE).
• Ensure that professionalism, quality of care or respect issues that arise with the medical staff are appropriately managed and referred.
• Partner with GME office and DIO to support trainee education and experience.
• Work collaboratively across the organization to oversee the review and response to patient safety events, mortalities, and other KEEPSAFE events, in partnership with the NYP QPS team and relevant QA Chairs.
• Serve as a primary resource during the patient safety debrief as well as lead the relevant Root Cause Analyses.
• Take ownership and be accountable for relevant quality metrics on the campus and their associated initiatives.
• Develop, track and report key performance indicators (KPIs) related to quality metrics and use data to drive improvement.
• Report regularly to hospital and quality leadership on campus activities, metrics, and relevant plans of correction.
• Oversee campus-wide quality initiatives, QPS goals and performance improvement projects.
• Work closely with other members of the local executive leadership team on clinical, financial, and operational improvement initiatives.
• Develop local and enterprise QPS goals in collaboration with other members of the QPS team.
• Work closely with the CNO to review campus metrics, performance and goals on an ongoing basis and attend PCD/Medical Director regular meetings to discuss progress on QPS and other institutional quality targets.
• Lead the local Infection Prevention and Epidemiology teams in collaboration with the System Hospital Epidemiologist.
• Actively pursue and encourage hospital wide and departmental performance improvement.
• Promote compliance with regulations governing hospitals and the rules of accrediting bodies by monitoring operations and initiating changes where required; partner with QPS on all site-based regulatory activities.
• Provide regular project updates and reviews to senior leadership and colleagues.
• Review and keep up to date with literature and professional organization trends.

Key Relationships

• Serve as physician quality and patient safety leader for their respective campus under the direction of the VP, Quality and Patient Safety.
• Serve as lead physician for local quality work.
• Serve as lead physician for medical affairs, campus programs (e.g., Spine at Allen) and local quality work.
• Partner with the Local and Service Line QPS teams.
• Partner with Hospital Epidemiologists to support HAI and antibiotic stewardship efforts.
• Partner with the regulatory team to ensure compliance with regulatory requirements.
• Partner with hospital, nursing, and clinical leadership teams.
• Partner with key provider networks to ensure communication and continuity between care settings (including voluntary clinicians where applicable).

Qualifications

Required (R), Preferred (P)

Education 

Bachelor’s degree (R)

Additional Formal Education

MD, or other advanced clinical degree (R)

Work Experience

• At least 7 years of clinical as well as healthcare quality and administrative/operations experience (P)
• Experience working with improvement methodologies such as LEAN, six sigma and Model for Improvement or equivalent experience (R after 6 mos)
• Strong team building ability: effectively able to motivate, engage and encourage team participation (R)
• Experience in quality improvement environment (P)
• Knowledge of patient safety field and/or hospital flow and efficiency (P)
• Strong analytical/problem-solving, critical thinking, and idea-generating ability (R)
• Experience in working collaboratively with clinical leadership (R)
• Project management experience (P)
• Excellent communication and interpersonal skills (R)
• Self-directed and motivated (R)
• Comfort with public speaking and presentation to large groups (R)
• Familiarity with Hospital systems (P)
• Excel and PowerPoint skills (R)
• Flexibility in project assignments and willingness to take on new or different projects as needed (R)

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$365,000-$415,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.