Dispenser

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Program Brief

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions driven, passionate change-maker, come join us in positively impacting the lives of millions of people worldwide for a better future.

Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox's Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.

Purpose of the Role

The Dispenser is a member of the IRC health team and will be responsible for supporting the implementation of the IRC’s healthcare activities in the assigned facility/area. The person will be responsible for dispensing medicines according to national dispensing guideline and IRC dispensing SOP to patients and ensure the implementation of medical stock recording, tracking, and management systems. The Dispenser will supervise the Pharmacy Assistant.

Highlights of Key Responsibilities

• Dispense medicines to all patients according to the doctor’s prescription and ensure that the prescription is align with drug indication.
• Check all prescription for drug interactions, medicine duplication, polypharmacy, contra-indications, allergies, suspected misuse and abuse and reach to the prescriber for any incomplete prescription.
• Provide counselling to patients regarding the proper usage and side effect of prescribed medications with clear instruction on drug dose, strength, frequency, dosage form and quantity in both written and verbally.
• Ensure regular inventory and consumption tracking of pharmaceuticals and medical supplies are completed and weekly and monthly report are submitted to Country Pharmacist.
• Ensure an updated inventory of all Controlled Drugs and keep these drugs in a locked cabinet.
• Routinely monitor the expiry dates of medicines and ensure FIFO is always maintained.
• Keep the pharmacy premises clean and store the medicine appropriately with up to date stock cards.
• Organize the pharmacy in a structural way which is easy to dispense and ensure the optimum security of the premises.
• Monitor and ensure optimum room temperatures and relative humidity are maintained and charting room temperatures regularly.
• Prevent pilferage, physical damage, and contamination of drugs.
• Ensure drug stock levels are notified to the line manager to avoid stock out.
• Work with other health staffs to ensure clinic areas are appropriately stocked with essential equipment and supplies.
• Work with relevant staff to ensure prompt requesting of medical drugs and supplies.
• Supervise Pharmacy Assistant if necessary.
• Maintain open and professional relationship with team members, promoting a strong team spirit, provide guidance to enable staff to successfully perform in their positions.
• Provide pharmaceutical support and mentorship to other facility staff, providing on-the-job training where necessary.
• Willingness to serve mobile medical team in post-disaster if necessary.

Others

• Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC [team/office]
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Major Challenges/ Difficulties of this Role

• Balancing multiple priorities in a dynamic and high demanding work environment
• Smooth coordination and communication between medical warehouses, prescribers, and other relevant parties.
• Prioritizing workload to ensure effective performance and compliant consumption records as per IRC guideline.

Deliverables

• Ensure all dispensary documents are completed in a timely manner and make information available to key partners
• Maintain up-to-date stock inventories and drug consumption reports
• Ensure all minimum dispensing operating procedures are adhered to
• Ensure the quality of received pharmaceuticals and update on inventories
• Conduct physical inventory checks
• Expenditure for pharmacy management is tracked and reported to line manager

Experience

• Minimum 2 years of medicine dispensing experience in clinic or hospital preferably in humanitarian setup.

Competencies: Knowledge, Skills & Abilities

• Understanding of the government rules and regulations of dispensing, national and IRC EDL.
• Proficiency in MS Word, Excel, Outlook and Power point
• Excellent interpersonal and team skills
• Dedications to humanitarian principles and values
• Dedications to and understanding of IRC’s aims, values and principles

Language Preference

• Candidates who are familiar with local dialects will get preference

Specific Educational Qualification

• Minimum Bachelor of Pharmacy or Diploma in Pharmacy. Registration from Pharmacy Council of Bangladesh is mandatory.

Standard of Professional Conduct

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values the IRC operates and enforces policies on Safeguarding (including PSEAH, Adult Safeguarding and Child Safeguarding), Anti Workplace Harassment, Fiscal Integrity, and Anti Retaliation.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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